Increase the power of your customer service by installing Surveys. Build your own custom surveys, send it to the customers directly in the chat widget, and review the results of your surveys.
But first, check out the Surveys Guide!
Create surveys containing questions addressed to your customers.
Manage your existing surveys. It is up to you to decide which survey will be sent to each customer the agents chat with.
You'll get access to reports in the form of statistics or detailed customer responses.
Do you want to know your customer's opinion on a particular topic? Surveys will give you the answer to every important question.
If you want to get customer contact details after chatting, all you have to do is prepare a specific survey and send it.