Dropbox
Share files with your visitors on chat.
File sharing for live chat
Explore file sharing apps for LiveChat. Compare access to reusable files, sharing permissions and supported formats for documents used in customer conversations.
Share files in customer chats
Choose around where your files live and how customers should receive them. Accessing a shared library, attaching a file and sending a download link are different workflows.
Reuse support documents
Look for access to the guides and reference files your team sends frequently.
Share the right version
Compare whether an app sends a copy or a link to a maintained document.
Control file access
Check how the recipient opens the file and whether the link exposes other content.
Choose a file sharing integration
What to check before installing
- Storage and formats
- Confirm supported storage services, file types and size limits for the intended action.
- Recipient access
- Test whether a customer needs an account, whether links expire and who can change permissions.
- Updates and retention
- Check whether edits affect already-shared links and what happens when the source file is removed.
File sharing integrations FAQs
How is a file sharing integration different from an attachment?
An integration may connect an external file library or sharing workflow. An attachment is a file sent in a conversation. Check which workflow the app adds before installing it.
Will customers need an account to open shared files?
That depends on the storage service and sharing permissions. Test the link as a recipient without your team’s account before sending it to customers.
Can I update a document after sharing it?
A link may point to an updated source file, while an uploaded copy may remain unchanged. Confirm which version the customer receives and how access can be revoked.