Business Communication Explained - Success by LiveChat®

Support20 min read | May 08 | Sylwia Kocur

30 Live Chat Tips and Tricks to Improve Customer Satisfaction

Imagine you’re browsing an online store and get stuck. Maybe you have a question about shipping, or a promo code isn’t working. You spot a chat icon, open it, and within... read more

Sell17 min read | May 07 | Natalia Misiukiewicz

Top Live Chat Welcome Message Ideas to Boost Customer Engagement

You only get one shot at a first impression — and online, that shot lasts about 8 seconds. That’s all the time you have to capture a visitor’s attention before they... read more

Connect15 min read | May 07 | Sylwia Kocur

Live Chat Best Practices That Actually Work (+ Common Mistakes)

You’ve probably seen it: that little chat bubble popping up in the corner of a website, offering help in real time. And when it’s done right, it’s magic. Quick answers,... read more

Support19 min read | May 06 | Sylwia Kocur

Enrich Your Service Quality with Live Chat Implementation Guide

Think about the last time you had a question while shopping online or browsing a service. Did you want to wait hours for an email response or sit through hold music on... read more

Support20 min read | May 05 | Natalia Misiukiewicz

How Much Does Live Chat Software Really Cost? [With Examples]

Live chat can feel like a mystery when it comes to pricing. One platform advertises a free plan, another charge per user, and then come the add-ons: analytics, chatbots,... read more

Connect10 min read | May 05 | Sylwia Kocur

Smart Ways to Improve Your Contact Center Average Handling Time

It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call... read more

Connect20 min read | Apr 30 | Sylwia Kocur

Best Live Chat Software – a Live Chat Solution for Multiple Websites

If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether... read more

Support20 min read | Apr 30 | Natalia Misiukiewicz

How to Choose Live Chat Software: A Guide to the Best Options

Picture this: you're shopping online, ready to hit "buy," but you have one tiny question. You don't want to email, and you definitely don't want to call. You want help... read more

Support21 min read | Apr 30 | Sylwia Kocur

Live Chat Canned Responses Examples to Better Your Support Team

Have you ever found yourself typing the same customer support reply over and over again? If so, you're not alone. Typing the same message multiple times a day can tax not... read more

Support12 min read | Apr 28 | Natalia Misiukiewicz

Avoid These Critical Live Chat Mistakes for Better Customer Engagement

Live chat is often celebrated for its speed and convenience, but it can backfire spectacularly when poorly executed. A striking example comes from Amazon, a company... read more

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