Super Trainer automations
Empower agents with real-time, automated coaching. Trigger checklists and private reminders based on chat events to standardize knowledge sharing and ensure every team member follows best practices.
LiveChat connects your agents with the collaboration tools they already use, making agent performance monitoring and real-time teamwork effortless. Spend less time coordinating and more time delighting customers.
Get your team working in perfect sync. Integrate LiveChat with tools that enable task sharing, internal notes, and seamless knowledge sharing.
Empower agents with real-time, automated coaching. Trigger checklists and private reminders based on chat events to standardize knowledge sharing and ensure every team member follows best practices.
Keep your team's chat data organized automatically. AI Tags applies consistent labels right after every conversation ends, giving your whole team shared context and a cleaner knowledge base to work from.
Manage Telegram conversations directly inside LiveChat alongside your team. Handle support, assign chats to the right agents, and keep all customer communication in one collaborative workspace.
Export full chat histories in JSON or CSV with advanced filters by group, tag, or date. Share conversation data across teams to fuel analysis, training, and knowledge sharing at scale.
Automatically generate AI-powered chat summaries with key points and sentiment analysis. Give your team instant, shareable context on every conversation without reading through full transcripts.
Duplicate groups, sync canned responses, and copy settings across your entire team in seconds. Keep knowledge and configuration consistent across all agents and departments effortlessly.
Perform quick calculations right inside LiveChat without switching tools. Help agents resolve number-based queries instantly, keeping conversations efficient and the team focused on the customer.
Export full chat transcripts to CSV with filters by agent, tag, group, and date range. Easily share conversation records across teams for training, audits, and collaborative knowledge building.
Bring LiveChat conversations into Slack channels so your whole team can collaborate in real time. Agents can share notes privately, tackle difficult cases together, and respond from wherever they work.
Turn LiveChat chats into Jira issues instantly, with automated field mapping and AI-assisted summaries. Assign tasks to the right teams and keep support and development aligned without manual handoffs.
As a manager, it really helps me make quick and informed decisions and provide valuable coaching to the team.
Melissa Hannam
Valley Driving School
Read success story ›
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Discover Text APIWhen agents share internal notes, AI summaries, and chat context in real time, response times drop, handoffs improve, and customers get consistent answers regardless of who they speak with.
Super Trainer triggers automated checklists and reminders during live chats, while AI summaries and chat exports give managers ready-made material for coaching and team-wide knowledge building.
The AGM app syncs canned responses, duplicates groups, and copies settings across your entire team in seconds, ensuring every agent works from the same knowledge base and configuration.
The Slack integration routes customer chats into dedicated Slack channels, letting agents collaborate on difficult cases, share private notes, and respond from wherever they're working.
Yes. The Jira integration converts chats into issues instantly with automated field mapping and AI summaries, eliminating manual handoffs between support agents and development teams.
Through the Text Partner Program, agencies can deliver LiveChat's full collaboration stack — Slack, Jira, AI tagging, and chat exports — as a managed solution with ongoing support and revenue sharing.
