SneakPeek
Automatically turn every link you share in chat into a visual preview — with product image, name, description, and price. Guide customers through your catalog without making them leave the conversation.
LiveChat becomes your most powerful tool for customer journey optimization. Trigger personalized messages at key touchpoints, track behavior across sessions, and deliver the right help at exactly the right moment.
Guide customers from first click to final purchase. Connect tools that personalize every touchpoint and reduce friction along the way.
Automatically turn every link you share in chat into a visual preview — with product image, name, description, and price. Guide customers through your catalog without making them leave the conversation.
Escalate from chat to live video, voice, or screen sharing in one click — no downloads needed. Show products, guide setups, and resolve complex issues face-to-face to dramatically boost first-contact resolution.
Generate and share a Zoom meeting link directly inside the chat. Move high-stakes conversations to video instantly, giving customers a richer, more personal product demonstration or support experience.
Turn any chat into a video call with screen sharing in seconds — across LiveChat, WhatsApp, Telegram, and more. Demonstrate products live, guide complex processes visually, and close deals faster face-to-face.
Break the ice and make every touchpoint more memorable. Send animated GIFs mid-chat to add personality, demonstrate reactions, and keep customers visually engaged throughout their journey.
Launch a full remote support or screen sharing session straight from LiveChat — view the customer's screen, walk them through product demos, and resolve technical issues live without any additional installation.
Connect deaf customers with certified sign language interpreters via in-chat video call — no installation needed. Ensure every visitor gets a fully accessible, inclusive experience throughout their journey.
Take full remote control of a customer's screen directly from the chat to resolve issues instantly. No technical steps required from the customer — just seamless, visual co-browsing-style support in one click.
Replace idle waiting with interactive games that update customers on their queue position in real time. Keep visitors on-page, improve their mood, and ensure they arrive at the chat engaged and ready.
Share a visual location card with a Google Maps link directly in chat. Guide customers from the digital journey to your physical store or office with one tap, boosting walk-ins effortlessly.
42%
of all customer interactions are chats
We’ve been very happy with LiveChat. It allows us to connect with customers while they are browsing our website, both pre-sale and post-sale. There have been many occasions where customers have shared their appreciation for our service.
Greg Wolf
Edmund Optics
Read success story ›
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Discover Text APICustomer journey optimization means guiding visitors from first click to conversion. LiveChat triggers personalized messages, tracks behavior, and connects the right tool at every touchpoint.
By combining proactive messaging, visual link previews, remote screen access, and real-time video, LiveChat removes barriers between questions and answers at every stage of the journey.
The Gaming in Queue app replaces idle wait time with interactive games that show real-time queue position, keeping visitors on-page and in a positive mindset before the conversation starts.
Yes. Integrations like SnapCall, Zoom, and VideoCall let agents switch from chat to video or screen sharing in one click - no downloads needed - for richer, faster resolutions.
Yes. The Migam integration connects deaf visitors with certified sign language interpreters via in-chat video call, ensuring a fully inclusive experience with no installation required.
The Text Partner Program allows agencies to offer LiveChat's full journey optimization toolkit - video, screen sharing, and personalization integrations - as a managed service to their clients.
