Google Analytics
Connect LiveChat with Google Analytics to measure how chats impact conversions, track traffic patterns, and get a full picture of your support’s effect on business results.
Connect LiveChat to your BI and reporting tools for real-time live chat analytics and agent performance monitoring — track volume, response times, satisfaction scores, and business KPIs all in one place.
Get a full picture of your customer service impact. Connect LiveChat with reporting and analytics tools that turn chat data into business insights.
Connect LiveChat with Google Analytics to measure how chats impact conversions, track traffic patterns, and get a full picture of your support’s effect on business results.
Get every key metric — chats handled, response times, CSAT, and efficiency — in one table. Quickly identify top performers and spot agents who need coaching to improve.
Monitor your team in real time with custom statuses, automated workflows, and daily, weekly, and monthly reports. Make data-driven decisions to keep service standards consistently high.
Track when agents log in, accept chats, and change statuses throughout their shift. Gain full visibility into team availability and ensure working hours translate into real productivity.
Automatically generate AI-powered summaries of every chat, complete with sentiment analysis and keyword extraction. Turn conversation data into actionable insights about team and service performance.
Forecast how many agents you need by day and hour based on real chat volume data. Schedule smarter shifts, eliminate wait times, and keep customer satisfaction from slipping.
Measure first and follow-up response times across your entire team. Pinpoint agents who slow down service and take targeted action to improve customer satisfaction scores.
Compare average chat lengths across agents, groups, and tags. Identify who handles conversations too quickly or too slowly and fine-tune team efficiency accordingly.
Send LiveChat events directly to Mixpanel to track every chat, greeting, and survey in one analytics dashboard. Understand what drives customers to connect and turn that data into growth.
Share filterable LiveChat performance reports and chat transcripts with clients or internal teams, no extra logins needed. Keep stakeholders informed without disrupting your agents’ workflow.
I know that our chat team loves LiveChat’s reporting tools. They look at their stats every day, their average response time or their average chat ratings. And having that available to them in a super simple way is really great.
Sierra Woodall
Member Assistance Center Supervisor at GreenState Credit Union
Read success story ›
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Discover Text APIKey live chat KPIs include first response time, chat duration, CSAT score, chats handled per agent, and resolution rate — all trackable through LiveChat’s reporting integrations.
The Google Analytics integration tracks how chats influence conversions and traffic patterns, connecting your support activity directly to measurable business outcomes in one dashboard.
The Chat Summary app auto-generates conversation summaries with sentiment analysis and keyword extraction, turning raw chat data into actionable insights about team efficiency and service quality.
The Agent Pulse and Agent Performance Report apps give managers live visibility into agent availability, response times, and CSAT scores, making data-driven coaching straightforward.
Yes. The Staffing Prediction Report uses historical chat volume by day and hour to help you schedule the right number of agents, eliminating wait times and protecting satisfaction scores.
Through the Text Partner Program, agencies can use the Dashboards integration to share filtered performance reports and chat transcripts with clients — no extra logins or disruption to agents needed.
