LiveSession
See exactly what your visitors do before and during a chat. Session recordings, heatmaps, and user journey maps give you the context to deliver smarter, faster support.
LiveChat pairs with leading customer feedback software and live chat analytics tools so you can collect post-chat surveys, track behavior patterns, and uncover the insights that actually move the needle.
Understand what your customers really want. Integrate LiveChat with tools that track behavior, map journeys, and gather actionable feedback.
See exactly what your visitors do before and during a chat. Session recordings, heatmaps, and user journey maps give you the context to deliver smarter, faster support.
Turn LiveChat conversations into deep consumer insights. Leverage AI-driven behavioral data and first-party signals to understand your customers and personalize every interaction.
Gather post-chat feedback, measure NPS, and track customer satisfaction, all from within LiveChat. Build custom surveys and analyze results to continuously improve your service.
Capture visitor feedback without interrupting the chat experience. Use AI-powered popups with embedded polls and forms to collect insights at the perfect moment in the customer journey.
Turn every LiveChat conversation into a feedback and follow-up opportunity. Collect customer insights via pre- and post-chat surveys, then sync contacts directly to your email campaigns.
20%
sales increase
94%
customer satisfaction
LiveChat not only fulfilled our requirements but also provided guidance and metrics on how to create a great, value-filled experience for our users.
Sarmad Hussain
PureVPN
Read success story ›
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Discover Text APILiveChat integrations like LiveSession capture session recordings, heatmaps, and journey maps, giving you full behavioral context before and during every support conversation.
LiveChat’s Surveys integration lets you build custom post-chat questionnaires, track satisfaction scores over time, and analyze results to continuously improve service quality.
Yes. The iContact integration auto-syncs contacts and survey responses collected during chat to your email campaigns, turning every conversation into a follow-up and nurturing opportunity.
You can embed post-chat surveys, NPS scores, and AI-powered feedback polls directly in LiveChat to capture insights at the most relevant moment in the customer journey.
The SALESmanago integration converts chat interactions into AI-driven behavioral profiles, enabling you to segment customers by intent and personalize every future touchpoint accordingly.
The Text Partner Program lets agencies bundle LiveChat’s feedback and analytics integrations — surveys, session tracking, and behavioral data tools — into scalable insight packages for clients.
