Relationship marketing is a form of marketing that focuses on customer retention and customer satisfaction rather than sales transactions. It differs from other forms of marketing by recognizing the long-term value of building customer loyalty. Relationship marketing emphasizes... read more
7 min read | May 13 |
New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting... read more
6 min read | Aug 26 |
We all know customer service is the core of a successful business. 24/7 support, talking with customers the moment they need it, and on the channels they most prefer.... read more
5 min read | Jul 29 |
Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator,... read more
5 min read | Oct 30 |
The Holiday season is right around the corner. It means more chats, more sales, more… work! Am I right? If you follow our blog, you know already how to make the most out... read more
10 min read | Sep 19 |
Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. It’s often... read more
7 min read | Aug 16 |
Every time I sit down to write this post, I’m distracted by a message from my colleague about this thing I need to hear, a notification about the package that came, or a... read more
