When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent? If there’s anything that could bring comfort in such situations,... read more
7 min read | Jun 20 |
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more
4 min read | Mar 02 |
Finding out what people are looking for, what issues they need to solve, and creating content to help them accordingly. If you’re in marketing, you know all about this... read more
3 min read | Feb 01 |
You can now start voice calls with customers right in the chat thanks to the LiveChat and SnapCall integration. During the live webinar on Feb. 2, Marcos, from LiveChat,... read more
35 min read | Dec 08 |
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual... read more
16 min read | Aug 27 |
We’ve asked managers from various industries about their biggest mistakes and challenges as leaders and what lessons they’ve learned over the years. What connects... read more
3 min read | Jul 22 |
Starbucks is associated with a light atmosphere, fancy beverages, and pretty good coffee. Avid fans also love the Starbucks app and its reward program. The program drives... read more
