Customer complaints are like alarm clocks for businesses - they're annoying and disruptive, but if you hit the snooze button, you'll be in big trouble. To maintain customer satisfaction, you need to address customer complaints promptly and effectively. So, if you hear a customer... read more
8 min read | Mar 27 |
Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's... read more
14 min read | Mar 24 |
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent... read more
7 min read | Mar 13 |
Setting up your customer service strategy is worth learning from the best-in-class. It means it's good to sometimes sneak a peek at the best practices of big brands and... read more
34 min read
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Jan 27
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Marta Kuzma and 2 others
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer... read more
8 min read | Nov 28 |
If you have a store on Shopify, chances are your business is doing great. You have a nice-looking store and you’re able to manage it from one place. Now, you’re probably... read more
29 min read | Nov 22 |
This holiday season, provide an exquisite experience that every customer dreams about. 2022 is the year US consumers are feeling bright and cheery. Nearly 40... read more
