Olga Rogacka
Editor in Chief, Success
About me
Editor in Chief of Success. I make sure the content we present on our platform is valuable for business professionals around the world. During my 6 years at LiveChat, I’ve gained experience in customer service, online business, and marketing. I mix that knowledge with a pinch of psychology (my secret ingredient) to write helpful articles for our readers.
I believe every successful business had some obstacles to overcome along the way. If you want to share yours, reach out to me! We can all learn from your story!
Outside of work, I’m a huge fan of weekend getaways. I’m in love with the Polish mountains where I can turn off my phone and enjoy the silence (I post pictures on Instagram afterward).
Favorite way of learning
Reading or listening to podcasts while making handwritten notes
Favorite saying
“If not me, who? If not now, when?”
My articles
Understanding the voice of the customer has become vital for businesses seeking to deliver exceptional customer experiences. By actively listening to and acting on customer feedback, you can improve customer satisfaction and build strong loyalty.
This article explores the... read more
Connect
10 min read
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Jun 20
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Get to know other team members. Work out clear goals and a clear vision. Define clear roles for better team performance. Improve skills to support work efficiency.... read more
Support
11 min read
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Jun 06
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When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more
Support
6 min read
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May 31
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Here's what you'll learn from this article:
AI customer service examples How AI helps with delivering exceptional customer service How customer service agents can... read more
Support
7 min read
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May 23
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Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more
Support
10 min read
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May 11
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Once upon a time, there was a small bakery called Sweet Delights. They made the most delicious cupcakes in town. Everyone who tried them raved about their unique toppings... read more
Support
9 min read
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May 05
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Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more
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