Head of Communication
TL;DR Most customer engagement platforms quietly bleed retention. This guide shows how to spot the ones that fail, evaluate ROI in 90 days, and choose a platform that actually pays for itself by Q2. Real numbers. No fluff. SaaS companies spend millions acquiring users — then lose... read more
Support23 min read | Jul 23 | Paweł Hałabuda
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a... read more
Support9 min read | Jul 22 | Paweł Hałabuda
TL;DR Omnichannel customer service means giving your customers a consistent, connected experience — no matter where they reach out. The key? One inbox, one customer... read more
Support19 min read | Jan 31 | Paweł Hałabuda
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
Support16 min read | Jan 02 | Paweł Hałabuda and Natalia Misiukiewicz
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
Grow12 min read | Dec 10 | Paweł Hałabuda
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is... read more
Support11 min read | Dec 06 | Paweł Hałabuda
Effective communication with customers isn't just a bonus — it's essential. Customer communication involves every interaction your business has with clients, from support... read more
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