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Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Your corporate image depends on the customer service you provide. A once unsatisfied client is unlikely to use your product again. That’s why you should take every opportunity to deliver a great customer experience. One of the best ways to do this is to automate your customer... read more
7 minutes
May 4, 2018
The Internet is full of advice on how to improve your live chat support by making it more personal. And while it all may be valid, there is one very important question you should ask yourself in the first place: why should you add a personal touch to your live chat experience? Is... read more
5 minutes
Mar 2, 2018
As you gain more customers, you may think that you need more people to handle chats, answer phones and cover emails. This would result in your customer support team growing proportionally to your business. It’s not a bad thing, but if you always follow the strategy of hiring... read more
Working in customer service is like solving jigsaw puzzles. Every case has a different shape, color, and there’s always one perfect place where you can put it. In the morning, you deal with a lady who has received her new phone, but it’s not working. After a lunch break, you try... read more
The best customer service experience I ever had was when the computer systems company we were working with sent us pizza. I know. It doesn’t sound like that crazy thing but hear me out and I’m pretty sure you’ll too consider it an awesome customer service experience too. What... read more
6 minutes
Jan 23, 2018
During the day I write about customer service, online business and the best use of LiveChat. But after work I like to go out and take a look around at the things that can be improved in customer experience. You can’t really blame me, can you? Restaurants, coffee shops, airports,... read more
Although the New Year has already started, many of us have already broken our resolutions. How many of you have promised themselves to quit smoking, live healthier or lower your weight? And then, you woke up in the New Year’s morning, starving. Pizza and beer turned out to be the... read more
Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations to maintain a strong online presence. The instantaneous ‘click & buy’ has been instilled into our online... read more
8 minutes
Nov 14, 2017
Some time ago, our support team and I were sitting and talking in our office, discussing how to better support our customers. The idea of adding live chat to our website popped out. We thought that adding chat to our website might turn into a better product support and would add... read more
5 minutes
Oct 20, 2017
The history of customer service is as old as the history of coins. Once people started to get coins in exchange for their goods, once traders turned into merchants, once a market competition was born, customer service became an essential part of making business. How did it look... read more
Waiting creates an unnecessary break and theft of precious time, especially on a busy day. When customers are about to wait longer than expected, they leave. The good thing is, you can prevent such things and prove to your customers that your service is worth of waiting. You can... read more
5 minutes
Sep 29, 2017
When you’re out of the office or you’re asleep, chances are you set up an offline form on your website. This way, customers can leave you their contact details and ask a question and you respond once you’re back in your LiveChat app. Unfortunately, this one-way communication... read more
Professional problem-solving is the beating heart of amazing customer service. It’s because none of the customers are contacting you to have a nice chat. They are contacting you because they have a problem. They might be disappointed with the product they have purchased. Maybe... read more
Sales agents deal with difficult customers each day. Most of the time, it’s easy to handle this type of situation but sometimes you need to show some serious negotiation skills in order to avoid bigger conflicts. This is very important because of the well-known mantra that the... read more
5 minutes
Aug 22, 2017
Have you ever called customer service and tried to explain what your problem is, but you had the impression that they are not interested in solving it? Maybe you came across a customer service rep who didn’t let you finish and kept interrupting? Or maybe you’ve contacted customer... read more
