Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.
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Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What started as a side hustle booking travel for NFL fans turned into a $17 million business — thanks to CRM... read more
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy — even when things get stressful. You’re probably wondering what questions they’ll ask, how to make a great... read more
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is by leveraging Shopify bots. These intelligent tools have become indispensable for automating repetitive tasks,... read more
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI? Let’s explore how LiveChat empowers companies to deliver exceptional customer experience and quantify their... read more
For many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time. But is it a buzzword only? It’s said that thanks... read more
As an ecommerce entrepreneur, your goal should always be to grow your business. However, this is easier said than done, even if you have a lot of experience running an ecommerce business. Even with the best intentions, your sales figures may eventually plateau, customers... read more
In the business world, numbers speak volumes, especially regarding key performance indicators (KPIs). They are a roadmap for your business's success, helping you measure important aspects like sales, customer satisfaction, and efficiency. Without KPIs, it's like driving... read more
Happy customers are the core of any successful business. However, many companies are facing challenges in customer support, as customers expect quick and high-quality service and issue resolutions. And when their expectations are not met, they switch to competitors. According to... read more
In the digital transformation era, live chat service emerges as a crucial tool when exceptional customer care is key to business success. By incorporating live chat, you can provide immediate assistance, elevate customer support standards, and enhance the overall user experience.... read more
Providing an exceptional customer experience is critical for companies to succeed in the current business landscape. And keeping clients is more financially advantageous compared to obtaining new ones. Artificial intelligence is becoming increasingly crucial in revolutionizing... read more
Think about how you would feel if you stepped into your local gym and the personal trainer greeted you by name with an enthusiastic and friendly smile. You have a short conversation about your progress and goals and they offer some suggestions. After your workout, they wish you a... read more
Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous departments and businesses, effective problem-solving requires a clear perspective and a rational action plan.... read more
Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more
You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your target audience. Still, you lack a few essential factors: office space to work from, advice from more... read more
In the second part of our chat, we asked Matt Tarczynski what it takes not only to build a company but to lead it, to motivate his team, and to shape the future of one of the best Polish startups, Woodpecker. A very inspiring episode for CEOs and anyone building a business. watch now
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