Grow

Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.

Customer Self-Service: Tips, Benefits, and the Future of Customer Service

Happy customers are the core of any successful business. However, many companies are facing challenges in customer support, as customers expect quick and high-quality service and issue resolutions. And when their expectations are not met, they switch to competitors. According to... read more

Avatar of Tomasz Ziętek
Tomasz Ziętek
10 minutes
May 6, 2024

Customer Care Explained: Definitions, Benefits, Challenges, and More

In the digital transformation era, live chat service emerges as a crucial tool when exceptional customer care is key to business success. By incorporating live chat, you can provide immediate assistance, elevate customer support standards, and enhance the overall user experience.... read more

Avatar of d.gawel
d.gawel
15 minutes
Apr 24, 2024

From Crisis to Solution: 10 Steps to Effective Problem-Solving

Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous departments and businesses, effective problem-solving requires a clear perspective and a rational action plan.... read more

7 minutes
Mar 28, 2023

Live Chat Metrics Explained in Human Terms

Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at Google Analytics and trying to find what data you need this time? Setting up proper analytics can be daunting... read more

Avatar of Wojciech Pollok
Wojciech Pollok
13 minutes
Jan 18, 2023

Startup Incubator and Accelerator Are Not One and the Same

You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your target audience. Still, you lack a few essential factors: office space to work from, advice from more... read more

8 minutes
Jun 9, 2022

The CEO Journey: Insights with Matt Tarczynski [Video]

In the second part of our chat, we asked Matt Tarczynski what it takes not only to build a company but to lead it, to motivate his team, and to shape the future of one of the best Polish startups, Woodpecker. A very inspiring episode for CEOs and anyone building a business. watch now

29 min watch
Video Incoming Chat

Content Distribution Strategies with Ognjen Boskovic [Video]

Content is one of the most important pieces of marketing. But what do you do with it? Marcos and Ognjen discuss the best practices for taking advantage of each piece, finding the right channels, and preparing a content distribution strategy that will not only make your content be... watch now

34 min watch
Video Incoming Chat

Crafting a Resumé That Gets You Hired with Akeem Branford [Video]

If you are not sure about the difference between a resumé and a CV and you are ready to look for a job, this is the episode for you! Marcos and Akeem would cover what are the best practices and the big No-Nos when preparing a resumé for your next job hunt. Let Akeem help you out.... watch now

21 min watch
Video Incoming Chat

Diversity in the Workforce: Insights with Francisca Phillips [Video]

Marcos talks to Francisca Phillips, a veteran diversity champion, about how companies can strengthen their culture by addressing issues that affect individuals. This is a must-watch episode for people in charge of HR and Culture to understand the unique value of Diversity,... watch now

34 min watch
Video Incoming Chat

Ahrefs’ Brand Journey: Insights with Tim Soulo on Incoming Chat [Video]

What goes behind building a recognizable and popular brand and how to find the right voice for your company. Join Marcos Bravo and Tim Soulo discussing the journey of Tim as a CMO of one of the top SEO companies in the world. Ahrefs. How to strategize your marketing? How to find... watch now

36 min watch
Video Incoming Chat

Thanks for 2020 [Video]

I hate to say it, but 2020 wasn’t THAT bad. I learned a lot and accomplished a thing or two, and for that, I just wanted to say, Thanks. Personal development truly took a new level during 2020. watch now

7 min watch
Video RAW

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