Instantly boost agent productivity, ensure accurate and consistent answers, automate routine daily tasks, and empower your team to focus on what matters most.
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Join 35,000+ leading brands who rely on LiveChat® AI for sales and support on their website
AI-powered text enhancement polish your responses, ensuring professionalism and supporting human expertise every time.
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Tag suggestions automatically tags conversations, saving you time on manual searching and tagging.
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Every conversation shows what it earned - revenue closed, carts recovered, leads captured. Know what's working before you even think to ask.
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AI auto-suggests provide the perfect response that's trained on your own data. Cut writing time. Boost speed and accuracy. Don’t type. Win.
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LiveChat AI summarizes conversations with precision — so no agent wastes time reading logs. Fast handoffs. Better follow-ups.
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With canned responses, save your best replies once and reuse them instantly. Deliver consistent answers without retyping the same message a dozen times a day.
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Skills are plain-language instructions that tell your AI Agent exactly how to act in specific situations: offer a checkout discount to a hesitating buyer, pull live order status from your systems, or route the chat to the right team. Write the rule once, and it runs 24/7. No coding skills required.
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LiveChat AI is an AI customer service assistant built into Text, the customer service platform you get access to when you sign up. It reads each incoming message and answers from your own knowledge base: help articles, product pages, and past chat history. It also fixes typos in agent replies and tags conversations for you. It’s all part of Text, one of the leading conversational AI platforms for customer service teams.
As a conversational AI for customer service, it answers FAQs and other common questions on its own, sends personalized greetings, tags conversations, and fixes grammar in agent replies. It goes further than a typical AI chatbot for customer service, though: it recommends products when it spots buying intent and hands complex conversations to your team with the full context attached.
AI Agent usage is billed by resolutions rather than conversation volume or per-agent seats. A resolution counts only when the AI Agent fully answers a customer’s question without human help, and it’s one charge per conversation even if several questions get solved. Every plan includes a monthly allowance: 10 resolutions on Essential, 200 on Growth, and a custom amount on Enterprise. If you go over, you can add packages of 50 resolutions for $49.50 each, which works out to $0.99 per resolution.
Customer service AI does two jobs. It answers your most common questions automatically, and it speeds up human conversations through LiveChat AI features like reply suggestions and summaries. Your agents get their time back for the complex cases, resolution times drop, and costs follow. There’s a revenue side too: an AI Agent can spot buying signals during an AI live chat and recommend products in the moment, so a routine conversation can end in a sale.
Sign up free, copy the script tag, and paste it before the closing body tag on your site, or use the one-click integrations we have for popular CMS providers like WordPress or Shopify. Configure the AI Agent, link your knowledge sources, and you’re ready to delegate responding to queries via this AI assistant or via AI-supported live agents. One dashboard manages every channel and site, and setup takes about ten minutes.
The best AI customer service companies combine AI live chat, an AI Agent, ticketing, and reporting in one platform. When you compare AI customer service software, look at two numbers: how many conversations it resolves on its own (Text’s AI Agent resolves up to 74%) and how much revenue those conversations produce. Most tools only show you ticket counts. The best AI chatbot for customer service should be able to show you dollars generated for your business.
An AI customer service agent works alongside your human agents rather than replacing them. During an AI live chat, it suggests replies in real time, answers the repetitive opening questions, and collects customer details. When a conversation needs a human, it hands the chat over with the full context attached, so the agent picks up mid-thread instead of starting over. AI customer service agents built this way give customers fast answers without losing your team’s judgment on the hard cases.
Every Text plan includes AI features, and it’s the same conversational AI at every tier. There are three plans: Essential, Growth, and Enterprise, starting from $19 a month. If you need several dedicated AI Agents for different brands, websites, or use cases, Growth includes 10 and Enterprise includes 50.
You feed it your own knowledge sources: website URLs, PDF files, help articles, whatever you have. As a generative AI for customer service, it also learns from your past chats and tags. The better the data you give it, the more natural its answers get, whether you run an online store, a SaaS, or operate in any other niche.
No. Add LiveChat AI to your website, enter your domain URL, and the sign-up wizard handles the rest. Most teams have the conversational AI software live in under ten minutes without a developer. A free 14-day trial lets you test every feature before you pay, and none of it requires writing code.
Yes. Everything exchanged in an AI live chat, whether the customer talks to an AI Agent or a live agent, is protected with enterprise-grade encryption. Text holds SOC 2 Type 2, GDPR, CCPA, PCI DSS, and WCAG 2.2 compliance, and you can check the current certificates anytime at trust.text.com.
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