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29 September 2021download the code and add it to your order or stick it on a package. When they scan the code with their phone, your customer will be immediately redirected to your chat page. Customize the text next to your QR code to let your customers know how to use it. Learn more about chat page.
14 September 2021Read more about file sharing in LiveChat.
11 August 2021
- Make sure that your customers chat with the right team, e.g., those on product pages chat with Sales, and those on self-help pages chat with Support.
- Customize the Chat Widget on multiple domains.
- Support multilingual customers by routing chats to groups of agents based on the customer’s location.
20 July 2021check out the article over at Success by LiveChat. For a technical deep dive on this, check out our Developers blog.
18 June 2021
- monitor the traffic on your website,
- handle chats from multiple channels,
- personalize notifications,
- manage your team,
- and much, much more.
16 June 2021
- fully keyboard-accessible, which means that customers can access all navigable elements via a keyboard.
- accessible to text-to-speech readers, which makes the Chat Widget accessible to visually impaired customers.
- all customizable default colors have a contrast score of 4.5:1 or higher.
27 May 2021Read more about chat assignment in our Help Center. Try it out in the LiveChat Agent app.
29 March 2021fallback emojis, so even if your customer’s device, operating system, or browser does not support emojis, the Chat Widget will display them anyway. Stay tuned for more announcements about Chat Widget upgrades coming soon!
15 March 2021iOS and Android. Learn more about the LiveChat Agent app for mobile here.
25 February 2021
- Bold font
- Numbered lists
- Bullet points