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LiveChat updates

We like to stay fresh!
31 December 2015

Message read and delivered statuses

Today, we roll out message statuses that tell you and your customers if the messages you send get delivered and read. No more having to wonder if the customer or agent is still there or following-up on the message receipt. With message statuses you will know at a glance where the conversation stands.

LiveChat message read indicator

Whenever a message arrives to the recipient’s device, ‘Delivered‘ status will show next to the message text. As soon as the recipient opens the chat, the status will change to ‘Read‘. Simple as they are, those tiny notifications can make a huge impact on how you interact with customers. Bringing nonverbal communication cues to the table will add the real-life flavour to it.

JustynaJustyna
29 December 2015

New iOS App in Store

Our updated iOS app 2.4.6 is waiting for you in the App Store.

updated LiveChat ios app

The new version brings some minor bug fixes, usability improvements and user-interface enhancements.

Here’s what’s new:

  • Improved Internet connectivity and a more stable log in process.
  • Enhanced and polished login screen.
  • Updated Google sign-in.
  • The App version is now displayed on the profile screen.
  • Fixed crashes on Google sign-in.
  • Fixed crashes on uploading files.

We hope you will enjoy it!

Your opinion is important to us. Tell us what you think about the app: feedback@livechatinc.com

JustynaJustyna
28 December 2015

Start chat with a custom message

Today we roll out an important update to manual chat invitations. Many of you suggested making them editable for more personal and conversational interactions. We couldn’t agree more, which is why we launch the custom message for manual chat invitations. You can now select customers from your visitors list and send them a real-time message tailored to their individual needs.

Here’s what it looks like in action:

sending a custom LiveChat message

The personal touch makes all the difference, right?

JustynaJustyna
22 December 2015

Updated surveys and forms

Chat surveys and forms got a small upgrade today. It’s now possible to squeeze long choice lists in your pre-chat, post-chat and ticket forms using the dropdown box.

You will also notice that the pre-chat survey welcome message changed into information field. Along with the new name came better functionality – you can add as many information fields as you like and move them around. Happy customizing!

JustynaJustyna
10 December 2015

Banned visitors list

Another day and another security update is out! After trusted domains, today we’re introducing Banned visitors list.

From now, each admin and owner can view and edit all banned visitors on a managable list. You no longer have to wait for the spammer to start another chat to ban them. Instead, ban any IP address directly from your LiveChat dashboard to prevent them from chatting again. Oh, and if they’ve learned their lesson, you can easily unban them. Also from the dashboard. All you troublemakers out there be warned!

Learn more…

JustynaJustyna
9 December 2015

Trusted domains

Today we roll out Trusted domains – a new security feature that will protect your LiveChat from being added to unauthorized websites.

livechat trusted domains

With this new feature you can create a list of domains allowed to use your LiveChat. You can rest assured that no one will use your LiveChat tracking code without your permission. Even if they try, it simply won’t work anywhere outside your trusted list.

Learn more…

JustynaJustyna
19 November 2015

Save canned responses during a chat

Repeated questions are a daily bread for all of us working in support. We have canned responses for those. They’ve been doing a pretty good job so far, but we figured that it would be faster if you could add them directly from conversations. Today’s update to canned responses is doing just that – you can now save common replies with just one click while chatting.

kb-adding-canned

How does it work?

The next time you find yourself sending the same message to a customer, simply hover your mouse over it and click on the save response icon How to save canned response in chat LiveChat. You will get a pop-up box where you can edit the response, add shortcuts and save it for later playback. No more having to drop on chat to go to the settings. Just click and save. It’s as easy as that!

Read more…

JustynaJustyna
5 November 2015

Fresh look of the panel and improved filters

We are thrilled to introduce a new flat design of your dashboard. Smooth layout was launched to ease the navigation and to please the eye. Only the look of the panel is glammed up, features stay unchanged.

New panel

That’s not all – we also reworked the filters in LiveChat panel for you.

The search function in filters in Settings, Reports and Archives sections is improved. Search box appears automatically after you click on Agents, Groups or Tags filters if the selected list is longer than 10 elements.

New filter in the Agents section works in a similar way. If you belong to a team of over 10 agents, you can use this filter to quickly search through agents by typing in their name.

New filter agents
JustynaJustyna
2 November 2015

Direct chat link

Today we roll out a small but quite useful feature. You can now find the unique link to your chat right in the control panel. It makes it easier to share the link on social media, add to your email signature or newsletter campaigns. Use the link whenever you interact with your customers to gather feedback, be accessible and more engaging.

To get your link, login to your dashboard and go to settings > installation > direct chat link. The link is ready to use. No need for customizing it with your license ID or adding the tracking code to your site. Just copy and share it with your customers to let them reach you instantly from any channel you offer. Pretty neat, huh?

Read more

JustynaJustyna
27 October 2015

Getting personal with the Pre-chat survey after greetings

We’re super excited about today’s update! You can now ask your customers for details when initiating chats with automatic greetings.

Until recently, the pre-chat survey would not show after greetings. The reason behind it was quite simple – the majority of online users prefer anonymous browsing. Therefore, greetings starting chats immediately without asking for personal details have been more effective.

Thousands of incognito chats later, we finally got the message through! Different businesses have different needs and objectives and they need features tailored specifically to their needs. That’s why we leave it solely to you to decide whether or not to use greetings with the pre-chat survey.

Read more to learn how you can enable the pre-chat survey for greetings.

JustynaJustyna
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