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LiveChat updates

We like to stay fresh!
25 February 2016

Buttery smooth animation when opening the chat window

Sometimes, the devil is in the details and paying attention to the little things can have a major effect on the big picture. Today’s update is just it – another small detail that adds to the overall LiveChat experience and definitely makes it more enjoyable. I’ll spare you the technical mumbo jumbo. Let’s just say that after some code enhancements, the chat window now opens with a smooth, easy movement and this animation just makes you want to click it more.

new-new-livechat-window.mp4

Details like this one are what set good things apart from great. Enjoy!

JustynaJustyna
24 February 2016

Thumbs for the Post-chat survey

You might notice things looking a bit different in the Post-chat survey today. Additionally to using the thumbs feature during a chat, customers can now rate your service after the chat ends. It’s a great boost to the in-chat thumbs which may sometimes go unnoticed.

The truth is that most people won’t bother to tell you if something goes wrong unless it’s really bad or you ask them directly. Prompting your customers for feedback after they close the chat, you not only ensure they won’t overlook the rating, but also increase the odds of customers sharing their experience.

rating chat in the post-chat survey

Surveys asking to rate each chat session give you a first hand knowledge of your service quality and are a first step towards making it better.

JustynaJustyna
8 February 2016

Improved message sending

We’ve listened to you and changed how the chat window behaves during problems with the Internet connection. Now, when your Internet is down, LiveChat will let you know right away to eliminate messages sent in vain.

LiveChat during a connectivity issue

If you see the message field in the chat turn yellow, it means sending messages is paused till your connection clears. All this to save you clicks and frustration on posting messages that can’t go through. Once you reconnect to the Internet, you’ll receive all postponed messages from customers and be able to post again.

JustynaJustyna
2 February 2016

New LiveChat for iOS on the App Store

Version 2.4.8 is waiting for you in the App Store. The app will now warn you when your push notifications are off, so that you don’t miss on any message from your customers.

livechat_app_for_iOS_version_248

Here’s what’s new in version 2.4.8:

  • The Profile screen is better looking and easier to use.
  • We added a quick access button to your iOS push notification settings.
  • We also added a badge in the Profile tab that will warn you when your push notifications are off.
  • The banner “You are currently not accepting chats” is now more compact in size and fits better to the screen.
  • Fixed: Remember this awkward white space on the right of the message input field? We got rid of it.
  • Fixed: A crash when signing in with Google with no Internet connection.
  • Fixed: A crash when signing in with Google after your access token expired.
  • Fixed: Going from a chat to the list of all chats, the first chat on the list used to bounce. Well, it doesn’t anymore.
  • Fixed: Up there in the Visitors tab are labels for visitor statuses. For inexplicable reasons, the “Left website” label was gone, so we put it back.

We hope you will enjoy it!

Your opinion is important to us. Tell us what you think about the app: feedback@livechatinc.com

JustynaJustyna
27 January 2016

Preview images in chats

Today’s update makes sharing images quicker and more convenient. Agents of all plans can now preview images received in chats without opening them.

Agents can now preview images in LiveChat

This nifty feature will save time and clicks when supporting customers. The next time a customer attaches an image, agents will instantly see it in the chat window.

JustynaJustyna
26 January 2016

Refurbishing around the panel

We’ve moved things around for easier navigation. Greetings, Eye-catcher and Chat buttons are now grouped in one handy category. Since they all boost customer engagement, we called the category… Engagements. The features themselves have not changed, they’re just easier to find and use.

URL rules updates

URL rules is another feature that changed. It’s embarrassing, but even our developers found it too hard to use. With that in mind, we’ve redesigned the experience by removing technical jargon and making the darn thing look sexy. The only thing that didn’t change is the functionality. You can still use URL rules to route chats to specific groups of agents or play with the look of your chat window on different pages. Learn more…

JustynaJustyna
11 January 2016

Credit card masking extended to all plans

Customers sometimes provide their credit card numbers during a chat, although they shouldn’t. Keep their sensitive data away from prying eyes by enabling Credit card masking.

credit card masking

Credit card numbers are identified in chats using the Luhn algorithm. When a customer enters a number that matches the credit card pattern, all characters but last 4 will be masked. Keeping sensitive data out of your LiveChat lets you meet the high PCI DSS security standards.

CC masking used to be available to the Enterprise users but is now a part of all plans. You can enable it under the Security section > Credit card masking.

JustynaJustyna
31 December 2015

Message read and delivered statuses

Today, we roll out message statuses that tell you and your customers if the messages you send get delivered and read. No more having to wonder if the customer or agent is still there or following-up on the message receipt. With message statuses you will know at a glance where the conversation stands.

LiveChat message read indicator

Whenever a message arrives to the recipient’s device, ‘Delivered‘ status will show next to the message text. As soon as the recipient opens the chat, the status will change to ‘Read‘. Simple as they are, those tiny notifications can make a huge impact on how you interact with customers. Bringing nonverbal communication cues to the table will add the real-life flavour to it.

JustynaJustyna
29 December 2015

New iOS App in Store

Our updated iOS app 2.4.6 is waiting for you in the App Store.

updated LiveChat ios app

The new version brings some minor bug fixes, usability improvements and user-interface enhancements.

Here’s what’s new:

  • Improved Internet connectivity and a more stable log in process.
  • Enhanced and polished login screen.
  • Updated Google sign-in.
  • The App version is now displayed on the profile screen.
  • Fixed crashes on Google sign-in.
  • Fixed crashes on uploading files.

We hope you will enjoy it!

Your opinion is important to us. Tell us what you think about the app: feedback@livechatinc.com

JustynaJustyna
28 December 2015

Start chat with a custom message

Today we roll out an important update to manual chat invitations. Many of you suggested making them editable for more personal and conversational interactions. We couldn’t agree more, which is why we launch the custom message for manual chat invitations. You can now select customers from your visitors list and send them a real-time message tailored to their individual needs.

Here’s what it looks like in action:

sending a custom LiveChat message

The personal touch makes all the difference, right?

JustynaJustyna
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