Performance overview gives you a bird’s-eye view of chat and agent activity, plus tips on how to improve your customer service.
Check it every Monday to get insights into what’s happening on your license. It’s a great way to see how your team is doing, how happy your customers are, and how busy your chat is.
Performance overview metrics include:
It will help you see what’s working well and where you might need to make some changes. For example, you might find that some agents need a little extra training, or that your customers are waiting too long for a response.
Overall, checking your Performance overview each week is a smart move if you want to keep your customer service running smoothly. So take a peek every Monday and stay on top of things!
See Performance overview in your LiveChat Agent App.
Learn more about Performance overview in our Help Center.