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25 February 2021
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23 February 2021BigCommerce Marketplace. Learn more about Customer Insight here. Learn how to connect LiveChat to your BigCommerce store in our help center.
2 February 2021Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app. Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number. Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well. Apple Business Chat lets you:
9 December 2020installation guide. To learn more about targeted messages, see this article. Don’t miss other ways greetings and announcements can benefit your business.
9 November 2020groups. Find the response appropriate to the task at hand quicker, without having to remember multiple shortcuts, and use the time saved to pick the emoji to customize your canned response 😉 Try it out in the LiveChat Agent App. Learn more about canned responses here.
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13 October 2020announcements and greetings under Settings>Engagement>Targeted messages in the LiveChat agent app.
12 October 2020
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2 October 2020
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
9 September 2020Product Cards. Each contains an image and a clickable link taking the customer to the product page. You can select up to 10 at a time, and they will be displayed to the customer in the chat as a carousel! LiveChat app for BigCommerce is available to install from the BigCommerce Marketplace. Learn how to connect LiveChat to your BigCommerce store in our help center.