LiveChat updates
We like to stay fresh!

29 March 2021
Let your customers go beyond words with emojis
A while back, we added the option for agents to send emojis to customers from the LiveChat Agent app. Now, your customers can also send emojis from the LiveChat Chat Widget on their desktop.

15 March 2021
New improvements in LiveChat Lite
We keep working on making our mobile app, LiveChat Lite, the best there is. Recently, we’ve introduced changes we’re very excited about. Whether you use LiveChat Lite as your primary tool or only when you leave your computer, you’ll be happy to know that you can now customize notification sounds and switch between tabs in the Chats view.

25 February 2021
Edit surveys with rich text formatting
We’ve added a simple text editor to our surveys and forms so that you can make your forms more intuitive for your customers. For example, you can now easily link to your full Privacy Policy in the GDPR consent in the pre-chat survey.
- Bold font
- Italics
- Numbered lists
- Bullet points
- Hyperlinks

23 February 2021
Sell better with Customer Insight for BigCommerce
The newest version of Customer Insight for BigCommerce allows you to see more than just your customer’s cart the moment they come to chat. Now, you can also access previous orders and send tracking info while in a chat with the click of a button.


2 February 2021
Apple Business Chat: Let customers contact you where they are
Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app.

9 December 2020
Get more leads with Mailchimp Newsletters
We know how important it is to gain new newsletter subscribers. Now, you can promote your newsletter in a greeting or announcement. With the new Mailchimp Newsletters, you can invite the visitors of your website to subscribe to your newsletter or your campaigns. When they hit subscribe, the signup form opens right in the chat widget, making the whole process completely seamless. Interested? See our installation guide. To learn more about targeted messages, see this article. Don’t miss other ways greetings and announcements can benefit your business.
9 November 2020
Chat section upgrades
We’re always working to make your work easier and your customers’ experience even better. The newest upgrades to the Chat section of the LiveChat Agent App are here to do just that.

14 October 2020
Sign up and sign in with Apple, Google or Microsoft
A while back we introduced LiveChat Accounts and revealed our new login page. To increase convenience without compromising security, we are adding Apple and Microsoft to the list of identity providers you can use with LiveChat.

13 October 2020
Announcements are here!
We are happy to announce that we have introduced a new customer engagement feature in LiveChat. You may be familiar with greetings, we now give you Announcements. Think of announcements as greetings with an expiration date – you can set up the time frame in which they will be displayed to customers, and they help you create haste by being displayed only once per customer in a lifetime. With announcements, you can promote a flash sale, inform about a new feature, advertise a job opening, without spamming your customers with multiple displays of the same message. If they feel like they need more information – they can always start a chat, right? From now on, you will find both announcements and greetings under Settings>Engagement>Targeted messages in the LiveChat agent app.
12 October 2020
Making LiveChat more secure for you
The security of our customers is our priority at LiveChat. As we constantly strive to tighten the security of services used by our customers, we would like to inform you that on 19th of October, we will be disabling some of the older and less secure ciphers that are used when interacting with LiveChat products. WHAT IS A CIPHER? As taken from Wikipedia, cipher is an algorithm for performing encryption or decryption — a series of well-defined steps that can be followed as a procedure. An alternative, less common term is encipherment. In other words, it is an algorithm that allows us to exchange the data between you and your customers in a much more secure way. DO I HAVE TO CHANGE ANYTHING IN MY LIVECHAT APPLICATION? To keep things simple: no. The change will happen automatically at our end, and our team of administrators will continuously monitor the process. You can log into LiveChat as usual knowing that all of your LiveChat related data is now even more secure. WILL THIS CHANGE AFFECT ME? This change will affect you only if you are using the following versions of Safari browser: Safari 6 / iOS 6.0.1 Safari 7 / iOS 7.1 Safari 7 / OS X 10.9 Safari 8 / iOS 8.4 Safari 8 / OS X 10.10 To avoid any possible service interruptions, make sure that you are using the latest version of Safari web browser. MORE TECHNICAL INFORMATION IN CASE YOUR DEVELOPERS ASK. In case you receive any additional questions from your developers, we have prepared a list of ciphers that we will be disabling, together with a list of ciphers that will be supported by LiveChat. Feel free to share them with your dev team! Ciphers that we will no longer support:- TLS-AES-128-CCM-8-SHA256
- TLS-AES-128-CCM-SHA256
- ECDHE-ECDSA-AES256-SHA384
- ECDHE-ECDSA-AES128-SHA256
- ECDHE-RSA-AES256-SHA384
- ECDHE-RSA-AES128-SHA256
- ECDHE-RSA-AES256-SHA
- ECDHE-RSA-AES128-SHA
- Second element
- TLS-AES-256-GCM-SHA384
- TLS-CHACHA20-POLY1305-SHA256
- TLS-AES-128-GCM-SHA256
- ECDHE-ECDSA-AES256-GCM-SHA384
- ECDHE-ECDSA-AES128-GCM-SHA256
- ECDHE-RSA-AES256-GCM-SHA384
- ECDHE-RSA-AES128-GCM-SHA256
- ECDHE-RSA-CHACHA20-POLY1305