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26 April 2023
Stay ahead of the game with Performance overviewPerformance overview gives you a bird’s-eye view of chat and agent activity, plus tips on how to improve your customer service. Check it every Monday to get insights into what’s happening on your license. It’s a great way to see how your team is doing, how happy your customers are, and how busy your chat is. Performance overview metrics include:
- Total chats
- Response time
15 March 2023
LiveChat introduces AI text suggestionsThe newest addon to your chatting application is here, and it’s all about the newest trend – automation. AI text suggestions enhance agents’ writing by matching the tones of the messages to the customers’ situations. Thanks to these smart edits, you can rest assured that all messages are in line with your company’s voice! The automation comes with useful editing tools, allowing you to rephrase, summarize, or expand your messages. It will correct your grammar and spelling mistakes and even generate texts based on your input on the spot! AI text suggestions can:
- Change message tones (professional, friendly, casual).
- Match texts with your company voice.
- Expand, summarize, and rephrase messages.
- Automatically correct grammar and spelling mistakes.
- Generate texts based on your input.
13 March 2023
Squarespace Integration Now Supports Cart ViewLiveChat and Squarespace integration got better with a detailed cart view feature! You can now see what customers bring to your chat line in their shopping carts! The data displayed includes crucial information like shopping lists, item prices, and their exact numbers. This translates directly into your work comfort, faster service, and most importantly, happier customers. Thanks to the update you’ll get:
- A display of items stored in customers’ carts and their variants
- Quick access to product pages directly from the cart view
- Number of selected items
- An individual and total price
- Live updates of shopping carts
1 March 2023
Work faster with suggested and private canned responsesCanned responses are a great way to speed up your work without compromising accuracy. Now you can shift speed and personalization into a higher gear with suggested and private canned responses. With suggested responses, LiveChat can suggest the appropriate response based on what is happening in the chat. You can set them for
- when the chat is started
- when the chat is transferred
- when the chat goes idle
- when the chat is rated good
- when the chat is rated bad
23 February 2023
Answer Google Business Messages Directly from LiveChatHave you ever spotted an awesome-looking restaurant on Google Maps, but found out they had no menu listed online and needed to ask them about it directly? Or have you looked for a service, like a car mechanic you desperately needed, and wanted to reach them instantly? Google came up with an awesome idea to include a messaging system inside their maps and search tool, allowing you to talk to service providers immediately. The LiveChat integration with Google Business Messages lets you mix Google’s reach with LiveChat’s ease of use which is a recipe for a great communication experience. What you get with Google Business Messages for LiveChat:
- Google Maps presence with a direct line of communication to your LiveChat panel.
- Seamless integration with Google Business Profile.
- Your customers’ convenience translated into positive feelings toward your brand.
- An online business card with a chat widget embedded in it.
20 December 2022
LiveChat now integrates with Square OnlineWe proudly announce that we are the first chat software provider for Square Online. Square Online is a user-friendly store builder that offers an entire suite of integrated solutions to help you run your business. Our integration lets you install chat on your website, talk seamlessly with customers, understand their needs, and increase your revenue. Choose LiveChat for Square and easily add chat to your website. Deliver quality assistance with advanced chatting features like automated targeted messages, precise tracking, analytics, and asynchronous communication. Avoid going through hundreds of integrations — grow your business with the correct tools. What you get with the Square Online integration:
- Easy installation – set up your chat with a few clicks.
- Multichannel communication – reach customers regardless of where they are: Messenger, WhatsApp, email, SMS.
- Chat customization – design your own chat widget with advanced editing options and fit it into your website perfectly.
- Ticketing system – solve all cases smoothly with a native, built-in ticketing system.
- Proactive messages – increase the conversion rate of your online store with proactive chat greetings.
19 December 2022
The improved Agents section is now TeamThe Agents section in the LiveChat Agent App, the one with the list of all the people and chatbots in your LiveChat, has received a major UX upgrade and a new name. Behold Team! The most spectacular change is the new Work Scheduler. You can now:
- set the working hours for whole groups of agents in one go
- and set multiple breaks.
- Add whole groups of new agents by copying and pasting agent emails.
- Manage multiple agents’ availability with just a few clicks.
- Access the most vital Agent actions from the main view.
10 November 2022
LiveChat now integrates with SquarespaceLiveChat integrates with Squarespace to deliver the best communication tools to modern entrepreneurs. Squarespace is the all-in-one platform for creators and entrepreneurs to stand out and sell their products or expertise online. Get everything you need to power your online store and grow your business online. It is effortless to use, beginner-friendly, and guides you through the setup process with ready-to-use templates. Drive traffic and sales with built-in marketing tools, showcase products at their best, make checkout simple, and set up flexible shipping and pick-up options. What more do you need to start your ecommerce adventure? LiveChat is the answer. Integrate with the channels your audience loves, like Facebook Messenger, Whatsapp, SMS, and email. Nurture customers with convenient automation. Use advanced marketing tools to close deals without leaving the chat. Analyze consumer behavior and preferences with analytics, surveys, and a rating system. What you get with the Squarespace integration:
- Easy installation – set up your chat with a few clicks.
- Asynchronous communication – let customers reach you regardless of your availability.
- Chat customization – show your professionalism with a chat widget perfectly matching your website design.
- Ticketing system – keep track of every email with a built-in ticketing system.
- Proactive messaging – nurture your visitors with personalized greetings based on data tracked by LiveChat.
23 September 2022
Never miss a HelpDesk ticket with the LiveChat mobile appNow you can enable push notifications for new messages in HelpDesk tickets in the LiveChat mobile app. With this new update, you can receive a push notification in the LiveChat mobile app whenever there is a new unassigned HelpDesk ticket or someone sends a new message in a ticket assigned to you. This way you will never miss a new message from your customers even when you’re on the go. With LiveChat mobile, you can
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images,
- Set push notifications for new messages in tickets.
13 September 2022
LiveChat now integrates with InstagramEver wanted to reply to your Instagram followers from an elegant, convenient, and dedicated communication platform? Now you can! And we brought you some neat features to make it even spicier! The integration forwards Instagram DMs, story mentions, and story replies directly to the LiveChat app. They show up just like a normal chat would, and you can seamlessly answer them along any other communication channel you’re already handling through the app. You can even use Chatbot to benefit from automation and rich messages! What you get with Instagram for Business:
- A convenient way to answer Instagram DMs, Story mentions, and replies
- Secure and stable connection based on Instagram and LiveChat API
- Privacy-aware integration compliant with Instagram policies
- Access to automation features with Chatbot integration