We like to stay fresh!
- Second element
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
Time is money. Now, finding website visitors who need assistance got even faster.
Keep an eye on chosen groups of customers in real-time. Interact, engage, support, and sell, just at the right moment.
Save filter combinations as segments and view chosen groups of customers in one click.
Save segments for returning customers browsing through particular pages to offer discounts, complimentary products, or personalized offers.
Create segments with visitors coming from predefined pages to prioritize them in a queue.
Options are endless!
Identify certain groups of website visitors faster and reach out to them with the right approach. Improve your chances to sell, customer experience, and resolution time.
Sound good? Jump to Customers section and create new segments now.
Want to learn more? Here is everything you need to know.
You want all your chats with customers to go as smoothly as possible. Our new chat supervision features get you closer to your customer support reps while they’re having conversations with your customers. Expect an improved workflow and higher customer satisfaction rates!
Private mode allows your customer service rep to respond back to the chat supervisor. With this two-way communication, you will come to a resolution faster, improving your customer’s chat experience and cutting down on the average case handling time.
Chat takeover lets you take over the conversation either from a bot or your customer service rep (the latter requiring the user role ‘admin’). Intervene with one click to quickly get the situation under control and support your customers without a need for moving their case from a chat to a ticket.
It pays to be everywhere your customers are.
Thanks to the Twilio integration with LiveChat, you can easily respond to customers who text you. Even better, SMS messages have a 98% open rate. Your messages will get noticed and customers can chat where it’s most convenient for them.
Chat just as you do when customers contact you through other channels. All you need to get started is a Twilio account and an eligible phone number (you can also get a number from Twilio).
Receive and reply to text messages using one or more telephone numbers. Route SMS messages from each number to the LiveChat group of your choice.
Go to the LiveChat Marketplace to get started with the free Twilio integration.