“Fight for every inch” is one of LiveChat’s core values. We design our products with attention to the smallest detail, and the KnowledgeBase booster update is a great example of that.
The KnowledgeBase booster is a chat widget add-on that allows customers to search through articles in the chat window. We’ve updated the booster usability and look to offer a smoother experience.
The redesigned search bar now requires fewer clicks and is more intuitive, allowing you to access topics faster through a better-looking panel.
Interested in boosting your chat widget? Learn more in our Help Center.
With the SnapCall integration now available in the LiveChat mobile app, you can quickly jump on a video call on your phone, wherever you are. Demonstrate your product in your store, showcase a hotel room to a potential guest, or take soon-to-be newlyweds on a virtual tour around a wedding venue.
What you get with SnapCall in LiveChat:
Quick and easy installation, and no need for special software or equipment.
Digital calls, which means no need for phone numbers and no additional cost per call.
Free worldwide calls for customers.
Full control. Your agents decide on a case-by-case basis when to offer a voice or video call, or start a screen sharing session.
A smooth transition between chat and voice or video within the LiveChat agent app for agents and the chat widget for your customers.
Call statistics and history available in the SnapCall dashboard in the LiveChat agent app.
Audio recordings available in the LiveChat agent app after the call.
Available in LiveChat Agent app for desktop and web browser, as well as the LiveChat mobile app.
Apple Business Chat lets your customers reach you from where it is convenient for them, and now we have made their experience even better.
Apple Business Chat integration with LiveChat now supports Rich Messages, which means you can now send Quick Replies, Cards and Carousels also to the customers who contact you via Messages app.
This is especially good news if you use LiveChat with ChatBot. You can now send Quick Replies, Cards and Carousels in Apple Business chats and the customers will receive them in the List Picker format.
Apple Business Chat is available in Business and Enterprise pricing plans.
Connect Apple Business Chat with LiveChat.
Make communication even easier and let your customers reach you any time they need.
From now on you can use a unique QR code to redirect your customers to your chat.
Just download the code and add it to your order or stick it on a package. When they scan the code with their phone, your customer will be immediately redirected to your chat page.
Customize the text next to your QR code to let your customers know how to use it.
Learn more about chat page.
Your agents can now effortlessly paste pictures, PDFs and other file types from the clipboard straight into the chat, and your customers can do the same in the Chat Widget.
Use keyboard shortcuts (Control+C, Control+V for Windows and Command ⌘+C, Command ⌘+V for Mac) or right-click on the file and pick the command from the menu. Then, review the preview and confirm the upload to make sure you always send the intended files.
Read more about file sharing in LiveChat.
We’ve given the URL rules in the LiveChat Agent app a makeover. You can now route chats to specific agents based on geolocation, in addition to the URL or domain. You can also specify the priority of the rules by changing their order on the list.
Routing rules let you:
Make sure that your customers chat with the right team, e.g., those on product pages chat with Sales, and those on self-help pages chat with Support.
Customize the Chat Widget on multiple domains.
Support multilingual customers by routing chats to groups of agents based on the customer’s location.
Say hello to 2 billion WhatsApp users and let your agents handle WhatsApp chats in LiveChat.
Route chats to a dedicated group of agents and handle high-traffic chat all in the LiveChat Agent app. WhatsApp Business provides support for the most commonly used file formats: text messages, photos, documents, voice recordings, location.
The integration uses the official WhatsApp Business API, which is compliant with the WhatsApp Terms of Service. This means it’s:
Stable and secure
Capable of handling the heaviest of traffic
Independent of a smartphone — all you need is a phone number.
Over the last few months we’ve been working hard to improve the performance of LiveChat’s Chat Widget. We optimized the size of the Chat Widget code and its loading speed.
In general, any additional code added to your website will make it heavier and slow down its loading time. This in turn may affect your SEO ranking or impact interactivity from the user’s perspective. LiveChat is a responsible third-party provider, and as such we strive to deliver the lightest code and shortest loading time possible without compromising the end-user’s experience.
We achieved this by decreasing the size of the Chat Widget and adjusting the way it’s loaded on your website without changing how the application behaves on your website.
For more details on how it works and why this is important, check out the article over at Success by LiveChat.
For a technical deep dive on this, check out our Developers blog.