LiveChat updates

Never miss a HelpDesk ticket with the LiveChat mobile app

Now you can enable push notifications for new messages in HelpDesk tickets in the LiveChat mobile app.

With this new update, you can receive a push notification in the LiveChat mobile app whenever there is a new unassigned HelpDesk ticket or someone sends a new message in a ticket assigned to you. This way you will never miss a new message from your customers even when you’re on the go.

With LiveChat mobile, you can

• Create tickets from chat,
• Reply to customer’s tickets,
• Assign tickets to agents or groups,
• Add people in the loop,
• Follow relevant tickets,
• Mention team members,
• Add priority tags, notes, and images,
• Set push notifications for new messages in tickets.

Manage your HelpDesk tickets wherever you are, whenever you have a moment with the LiveChat mobile app.

Download LiveChat mobile from App Store, Google Play, or AppGallery.
Read more about notifications in the LiveChat mobile app.
See how HelpDesk can take your asynchronous communication to the next level.

LiveChat now integrates with Instagram

Ever wanted to reply to your Instagram followers from an elegant, convenient, and dedicated communication platform? Now you can! And we brought you some neat features to make it even spicier!

The integration forwards Instagram DMs, story mentions, and story replies directly to the LiveChat app. They show up just like a normal chat would, and you can seamlessly answer them along any other communication channel you’re already handling through the app.

You can even use Chatbot to benefit from automation and rich messages!

What you get with Instagram for Business:

• A convenient way to answer Instagram DMs, Story mentions, and replies
• Secure and stable connection based on Instagram and LiveChat API
• Privacy-aware integration compliant with Instagram policies
• Access to automation features with Chatbot integration

Capture the moment, get the integration

Offer Sign language translation right in the chat with Migam

Add Migam to your LiveChat app and let your Deaf and hard-of-hearing customers communicate with you in their preferred language. All your customers need is an internet connection and access to a camera and microphone, and they can sign right in the Chat Widget.

Increasing accessibility means expanding the reach of your products and services. This improves not just the number of chats, but also chat satisfaction. No one would intentionally make their customers jump through hoops to get in touch, and Migam helps you remove another hoop between you and your customers. This is just good business.

Currently, Migam supports Polish and Ukrainian Sign languages.

Key benefits:

• Quick and easy installation, and no need for special software or equipment.
• Communication in the langauge your customer is comfortable with.
• Ease of use: customers can connect from any device with a camera, microphone, and internet access.
• Professional interpreters, most of whom are CODA (Child of Deaf Adult) or SODA (Sibling of Deaf Adult).
• Fullfilment of legal obligations: publicly funded bodies are required to make their services accessible.
• Available in the LiveChat Agent app for desktop and web browser, as well as LiveChat mobile.

Read more about Migam+LiveChat.
Get the Migam integration from the LiveChat Marketplace.

Find Your Way Through Reports and Archives With New Updates

What’s more important than useful analytics? Nothing! That’s why we’ve upgraded the filtering options in Reports and Archives, so you can better enjoy exploring all that data you’ve accumulated.

The update adds a brand new country filter, along with “exclude”, “and” & “or” logic. This allows you to group different chats, look at your reports from a different angle, and draw original conclusions by comparing data in a new way.

Furthermore, we’ve added quality life improvements, like custom time periods for heatmaps, intuitive days navigation in the Agents activity chart, and seamless transition between reports and archives data.

Check out the full description of the improved Reports.

Benefit from Effortless Chat Transactions with Mollie Payments

Provide your customers with a seamless experience, make money, save time, and start scaling your business with the LiveChat and Mollie integration.

Mollie is an online payment service provider with access to all the leading payment methods. They offer a seamless product with fast implementation and flexibility that translates into a good experience for you and your customers.

The integration allows you to share instant payment links, set up subscriptions, and access order information. All of that without leaving a chat screen for even a second.

What you get with Mollie:

• One-time payments. Share instant transaction links on chat.
• Subscriptions. Create subscriptions tailored to your customers on the fly.
• Quick setup. Begin accepting payments in 15 minutes.
• Order data. Access payment details, order information, and transaction statuses directly on chat.
• PCI-DSS compliant Mollie Checkout. Process payments in a secure way.

Set up your money pipeline with Mollie.

WhatsApp Business Integration Now Offers Message Templates

WhatsApp message templates let you automate your business notifications, like appointment reminders or payment status updates. They are useful in sending out any type of message your business needs to distribute.

Templates offer a level of customization required to match your business style. Use variables to fill customer information, add translations to offer multilingual support, and upload media for accessibility and modern looks.

What you get with WhatsApp message templates:

• An engaging way to communicate with customers
• Fast information sharing
• Automation
• Workaround for the standard 24-hour reply window on WhatsApp
• Tailored solutions for your business

Learn more about the templates in our HelpCenter

Tailor your website’s chat widget with the new live editor

Online shopping is good and all, but there really is no better way to get the perfect fit than by trying new things directly. We totally get it, and our live editor is proof of that.

Thanks to the configurator, you can accurately match the look and position of your chat window with your site, creating a seamless “built-in” look. That’s a quality of life improvement if we ever saw one!

What you get with the live editor:

• Full-size chat preview directly on your website
• Adjustable on-site appearance, including theme, colors, position, and offsets
• Color picker — easily import your website’s background color into the chat widget
• Configuration preview without the need to save the settings
• Dark mode switch, along with a preview of the new look

Explore the live editor settings. Learn more in our Help Center.

Targeted message templates for Mailchimp are here

Let your customers subscribe to your campaigns and newsletters before they even start a chat. It is now even easier with templates for Targeted messages.

Now you can easily create more targeted messages and experiment with their looks, conditions, etc. to check what converts best. There are 3 templates ready: one for new visitors, one for returning visitors, and a blank one with the signup button that you can easily customize.

Get the Mailchimp integration in the LiveChat Marketplace.
See our Help Center for a setup manual.

Handle HelpDesk tickets in the LiveChat mobile app

Now all the benefits of HelpDesk are available on the go!

With this new update, you can access your HelpDesk tickets in the LiveChat mobile app. HelpDesk powers up the asynchronous portion of your customer service, and LiveChat mobile enables you to handle it whenever and wherever you want.

With LiveChat mobile, you can

• Create tickets from chat,
• Reply to customer’s tickets,
• Assign tickets to agents or groups,
• Add people in the loop,
• Follow relevant tickets,
• Mention team members,
• Add priority tags, notes, and images.

Manage your HelpDesk tickets wherever you are, whenever you have a moment with the LiveChat mobile app.

Download LiveChat mobile from App Store, Google Play, or AppGallery.
Read more about how the LiveChat mobile app can improve your everyday workflow.

Chat Widget supports drag and drop

Now your customers can drag and drop files into chat.

We’re on a mission to make communication easy, accessible, and intuitive. Drag and drop shortens the attachment process, making the chatting experience all the more pleasant for your customers.

Let your customers attach files in chat.
Read more about file-sharing in our Help Center.