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27 May 2021Read more about chat assignment in our Help Center. Try it out in the LiveChat Agent app.
29 March 2021fallback emojis, so even if your customer’s device, operating system, or browser does not support emojis, the Chat Widget will display them anyway. Stay tuned for more announcements about Chat Widget upgrades coming soon!
15 March 2021iOS and Android. Learn more about the LiveChat Agent app for mobile here.
25 February 2021
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23 February 2021BigCommerce Marketplace. Learn more about Customer Insight here. Learn how to connect LiveChat to your BigCommerce store in our help center.
2 February 2021Apple Business Chat allows your customers to connect with you via the Messages app and your agents to handle chats in the LiveChat Agent app. Seamless experience for your customers: With Apple Business Chat, you can add a chat option for your company in Maps, Siri, on your website, your social media, or in your iOS app. Additionally, with Chat Suggest, you can offer a messaging option when iPhone users tap on your company’s phone number. Seamless experience for your agents: They still handle chats in the LiveChat Agent app simply by integrating the new channel into their workflow. If you are using our ChatBot, it will handle your Apple Business chats as well. Apple Business Chat lets you:
9 December 2020installation guide. To learn more about targeted messages, see this article. Don’t miss other ways greetings and announcements can benefit your business.
9 November 2020groups. Find the response appropriate to the task at hand quicker, without having to remember multiple shortcuts, and use the time saved to pick the emoji to customize your canned response 😉 Try it out in the LiveChat Agent App. Learn more about canned responses here.
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13 October 2020announcements and greetings under Settings>Engagement>Targeted messages in the LiveChat agent app.