We like to stay fresh!
- Second element
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles
Time is money. Now, finding website visitors who need assistance got even faster.
Keep an eye on chosen groups of customers in real-time. Interact, engage, support, and sell, just at the right moment.
Save filter combinations as segments and view chosen groups of customers in one click.
Save segments for returning customers browsing through particular pages to offer discounts, complimentary products, or personalized offers.
Create segments with visitors coming from predefined pages to prioritize them in a queue.
Options are endless!
Identify certain groups of website visitors faster and reach out to them with the right approach. Improve your chances to sell, customer experience, and resolution time.
Sound good? Jump to Customers section and create new segments now.
Want to learn more? Here is everything you need to know.
You want all your chats with customers to go as smoothly as possible. Our new chat supervision features get you closer to your customer support reps while they’re having conversations with your customers. Expect an improved workflow and higher customer satisfaction rates!
Private mode allows your customer service rep to respond back to the chat supervisor. With this two-way communication, you will come to a resolution faster, improving your customer’s chat experience and cutting down on the average case handling time.
Chat takeover lets you take over the conversation either from a bot or your customer service rep (the latter requiring the user role ‘admin’). Intervene with one click to quickly get the situation under control and support your customers without a need for moving their case from a chat to a ticket.