The Agents section in the LiveChat Agent App, the one with the list of all the people and chatbots in your LiveChat, has received a major UX upgrade and a new name. Behold Team!
The most spectacular change is the new Work Scheduler. You can now:
set the working hours for whole groups of agents in one go
and set multiple breaks.
In the new Team section, you can also:
Add whole groups of new agents by copying and pasting agent emails.
Manage multiple agents’ availability with just a few clicks.
Access the most vital Agent actions from the main view.