We like to stay fresh!
You can now start using the Chats section in the new and improved look.
The new chat list now stores ongoing, queued and supervised chats for easier access. It’s also capable of handling more than six chats at a time.
Smaller changes include a clean look and new map for the Customer details section.
If you’d like, you can go back to the old look at any time using the switch in your profile menu.
Check out our latest post on the Chats section to find out more about these changes.
You can now use our Knowledge Base integration to build a public Help Center for your customers!
Help Center: what does it offer?
With our Help Center you can create an exceptional help desk and adjust it to your needs, by being able to:
- customize the URL, logo, colors, and headline of your help page;
- integrate with Google Analytics;
- decide which articles should be public.
Check out our official page that will help you start off with your own! Also, stay tuned for additional features like:
- AI-powered article suggestions;
- quick and convenient add to reply button;
and much more!
The whole new way of customizing your chat window is here! LiveChat introduces Chat Widget Themes: a brand new section of LiveChat Marketplace, where you will find all the right tools to make your chat look better than ever before!
Chat Widget Themes: what it’s all about?
You access the Chat Widget Themes section by simply going to LiveChat Marketplace. There you will find our brand new Chat Widget Themes section.
See which theme will be the best for you and, with just a click, install it on your LiveChat. What’s more, if you’re feeling a little adventurous, you can create your own theme based on our detailed documentation!
You can now see which chats end with sales thanks to the new Sales Tracker. Add it to your product pages to monitor when a chat leads to a successful checkout.
Whenever a customer makes a purchase after a chat, all the transaction information like order ID or order value will be added to the chat thanks to the Sales Tracker. You can look it up in your Archives or check out the big picture in the new Sales Report.
These will help you see which agents, pages and products bring in the most revenue! Monitor these metrics, make tweaks to your sales funnel and see how much you can improve week over week with the new Sales Tracker.
For more information, head to our Sales Tracker guide.
A whole new way to customize your LiveChat is now available! The Apps Marketplace gives you the option to choose which custom features, additions and integrations you want to add to your LiveChat.
Right now, Owners and Administrators can use the Marketplace to pick and choose from all of LiveChat’s integrations with various 3rd party tools but more options are coming!
Make sure to check out the Apps Marketplace yourself.
In other news, we’ve also added better notifications for the number of new tickets and the number of online visitors. They now both look like the notification for the number of chats which is a lot clearer and easier to read.
Get into the Holiday spirit and choose one of the 12 new holiday-themed eye-catchers.
There are 6 spooky eye-catchers for Halloween and 6 merry ones for Christmas. Your customers won’t be able to resist to click them!
Check out the new eye-catchers and change yours for the upcoming Holidays!
What it’s all about?
We are announcing that we will participate in the EU-U.S. and Swiss-U.S. Privacy Shield programs. What it basically means is that your personal information stored at LiveChat will be more secure when transferring them from EU and Swiss to United States.
What it also means is that your data will be collected and processed in compliance with all Privacy Shields Principles.
As this is the important topic, we know that you may have some questions – feel free to start a chat with us! We will do our best to resolve all concerns that may cross your mind.
Making your chat stand out is one of the best ways to get more leads. That’s why we are introducing our new eye-catchers!
To use them, simply visit the Eye-catcher section of your LiveChat and browse through our extensive gallery. What’s more, you can upload your own eye-catcher, making sure that the chat will become one with your website’s layout!
We are introducing two new metrics:
- Total ratings;
- Average first response time.
You can now inform your customers how efficient your Customer Service is and how satisfied your customers are. Also, it’s a first time ever when we are introducing average first response time metrics for customers who are not using our Enterprise plan.
Not only that, you can now divide your Quality Page by department, just as you can do with your LiveChat – including translating your page based on your account’s settings.
When updating our Quality Badge, we wanted it to match your website’s layout – that is why we are introducing new themes for your badge.
We have tweaked the rules granting the Quality Badge as well. From now on, all that it takes is to have at least 10 chats with the overall satisfaction of 70%. We are introducing a star system as well, allowing you to bump the score represented on a badge.
We hope that you will like our updated features! Also, click here to read a full stack article, describing our Quality Badge and Quality Page in detail.
Don’t hesitate to start a chat with us – we are available 24/7/365!
You will now get a warning whenever a visitor tries to share a file with you that could be a potential security threat. This includes all MIME type files that could hurt your computer.
Be more secure
You can get access to the file regardless of the warning by clicking on the Get access button. Otherwise, the file will remain locked and no agent will be able to access it accidentally, neither in chat, nor in the Archives.
Feel free to leave us feedback at email@example.com – we will truly appreciate it!