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Recent articles
Support7 min read | Jun 22 | Justyna Polaczyk
A Guide to Really Bad Customer Service (Written by Devil’s Advocate)
People write about great customer service all the time. Awesome support here, excellent customer service there. Don’t you think it’s pretty boring? I mean, I understand... read more
Connect10 min read | Jun 20 | Olga Rogacka
Working Together as a Team: How to Achieve it?
As Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships.” Working together as a team is essential, and it allows you to exchange... read more
Support10 min read | Jun 12 | Paweł Hałabuda
How to Exceed Customer Expectations
When customers interact with a company, they have preconceived notions about how that interaction will unfold, influenced by previous experiences, word of mouth, and... read more
Support13 min read | Jun 05 | Paweł Hałabuda
Is Customer Orientation the Key to Business Success?
Do you believe that having a great product is the key to financial success? Think again. The true secret to long-term business success lies not just in what you sell but... read more
Support24 min read | Jun 03 | Aleksandra Tadrzak
Customer Success Metrics: The Key to Growth in Every Industry
Running a business is a complicated affair. You have to juggle so many different responsibilities, from labor and logistics to market research and product... read more
Sell9 min read | May 28 | Jacquelyn Dunham
A Beginner’s Guide to Channel Sales
Channel sales—it's a term you've probably heard tossed around in business circles, but what exactly does it mean? Simply put, it's all about how companies like yours get... read more
Sell15 min read | May 28 | Paweł Hałabuda
What Is Customer Loyalty and What Can You Do to Improve It?
Retaining customers can often feel like an uphill battle. Despite offering exceptional products or services, customers may vanish, leaving you wondering what went wrong.... read more
Support14 min read | May 21 | Paweł Hałabuda
Customer Service Department: Team Structure and Responsibilities
Every business wants to provide great customer service, but not all customers have a great experience. A well-structured customer service department is crucial for... read more
Support16 min read | May 20 | Paweł Hałabuda
13 Common Customer Service Problems and How to Solve Them
Resolving customer issues swiftly can have massive results for your business. Higher customer satisfaction, retention, loyalty, and improved bottom line are just some of... read more
Support13 min read | May 17 | Olga Rogacka
Great Customer Service Quotes and What You Can Learn From Them
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more