LiveChat updates
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Integration with Infusionsoft
We are more than happy to introduce the integration with Infusionsoft. With this integration, you will be able to pass chat transcripts from LiveChat to your Infusionsoft panel.
The transcripts will be attached as a note to your existing Infusionsoft contacts. If you decide to pass a transcript of a chat with a customer who is not registered as your contact, a new contact will be created.
Learn more about Infusionsoft – LiveChat integration.
Integration with WooCommerce
The list got longer! We have just released WooCommerce – LiveChat integration. Now you can add LiveChat to your WooCommerce site and contact the visitors of your online shop in real time.
Moreover, you can pass detailed information about your customers’ orders to the chat window thanks to custom parameters.
Learn more about WooCommerce – LiveChat integration.
Double Opt-in for Mailchimp
We’ve made a small but important update to the Mailchimp integration that will lift the quality of your mailing lists. You can now ask subscribers to confirm their email addresses using the double opt-in process.
The double opt-in, is not only ethical but also makes your campaigns more effective by targeting only interested readers who actually open and click through your emails. You may not be getting as many subscribers, but the good news is that their engagement is bound to be higher.
The setup is very easy. Simply go to the Mailchimp integration page in your LiveChat panel, tick the double opt-in box and hit save changes to finalize.
From now on, all users who sign up for your newsletters will be sent a follow-up email asking to confirm their subscription.
Weebly integration
We’re eager to announce an exciting new integration with Weebly. It allows you to see who is currently on your website and to proactively engage your visitors into chat and turn them into returning customers.
Adding LiveChat to your Weebly website is easy. Follow the integration tutorial and start answering questions from potential customers today.
Pre-chat survey field mapping in Mailchimp
You can now pass information from your pre-chat surveys to your Mailchimp account by setting up field mapping. For example, if you ask your customers for their order numbers when they sign in to your LiveChat, you can store that information in your Mailchimp list. You can use that information to prepare more personalized email campaigns.
Check out the Mailchimp integration tutorial to see how to enable the integration and set up field mapping.
Mixpanel integration
You can now monitor and record various LiveChat events using your Mixpanel account.
The Mixpanel integration tracks events like chat started, pre-chat survey filled out and more to give you a better understanding about how your LiveChat works.
Check out the Mixpanel integration tutorial for a full list of tracked events and installation instructions.
Kissmetrics integration
Track LiveChat-related events in Kissmetrics to learn more about your customer service.
You can now track events like displaying a greeting, starting a chat or filling out a pre-chat survey using the Kissmetrics integration. This data will show you which such events can be optimized to get even better results.
Learn more about the Kissmetrics integration in the Knowledge base.
LiveChat in the Bigcommerce marketplace
You can now get the LiveChat integration for Bigcommerce directly from the Bigcommerce marketplace. The integration will allow you to easily add LiveChat to your Bigcommerce store and chat with customer within minutes.
For more information about the integration, check out the integration guide.
Integrations in Archives
You can now use several integrations in Archives. For example, if you are using the Salesforce integration, you can add a contact to Salesforce directly from the Archives.
The integrations in Archives include: Zendesk, Desk, Salesforce, SugarCRM and Highrise. Check out their integration pages for more information.
Nutshell integration
You can now look up your customers using the Nutshell integration. It allows you to display stored customer data from your Nutshell CRM in the LiveChat application, which makes servicing returning customer much easier.
You can learn more about the integration in the Nutshell integration guide.
