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LiveChat updates

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19 July 2017

LiveChat for PrestaShop – redesigned, so you can achieve even more

LiveChat for PrestaShop is here – completely redesigned and better than ever!

PrestaShop integration – redesigned, so you can achieve even more

Close more deals by targeting your customers’ exact needs!

With our redesigned integration, you can now see products and the total value of your customers’ carts.

PrestaShop integration

With that in mind, imagine how easily you can target your customers’ needs, providing them with the quality support that we all except in case of having any questions.

Save time on implementation and dedicate it to Customer Service!

With this release, we made sure that you can implement LiveChat with just a few clicks. What’s more, without editing LiveChat’s code, you can now switch on and off options like:

  • Hiding chat window on the mobile version of your store;
  • Disabling the chat window sounds for your customers.

All of that with just a click of a button!

Add transcript to Contact

Click here to check out our PrestaShop tutorial and see how the magic works! Also, don’t hesitate to leave us feedback at feedback@livechatinc.comwe can’t wait to see what you have got to say!

KrzysztofKrzysztof
5 June 2017

HubSpot Integration Is Getting an Update!

You can now close even more sales and save even more time with our updated HubSpot integration! Grow a full-blown Sales team and work even smarter than before!

HubSpot Integration Is Getting an Update!

Add chat transcripts and manage your Notes!

You can already view and add new Contacts to your HubSpot, without leaving your LiveChat application. To make your work-flow even smoother, you can now save a chat transcript as a note and attach it directly to your contact.

Add transcript to Contact

What’s more, you can use the updated integration to Edit or Delete your note, if you feel like something needs to be changed.



Click here to check out our updated HubSpot tutorial and see how easy it is to use our integration. Also, don’t hesitate to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

KrzysztofKrzysztof
10 May 2017

LiveChat integrates with OpenCart

Targeting your customers’ needs is exactly what gives you a head start over your competition. Now you can achieve that by integrating LiveChat with OpenCart – a free and powerful eCommerce platform!

LiveChat integrates with OpenCart!

Target your customers’ exact needs!

See the details of your customers’ cart during a chat or long before that – right on the Visitors section of your LiveChat. Gather the details like:

  • Cart value
  • Product link
  • Product details

and use this opportunity to close more deals by providing your customers with the offer that will target their exact needs!


Target the exact needs of your customers!

Click here to check out our official OpenCart tutorial and see how easy it is to add LiveChat to your OpenCart store. And, as we always love hearing from you, don’t forget to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

KrzysztofKrzysztof
7 April 2017

LiveChat integrates with HubSpot!

Whether running an excellent Customer Support or a full-blown Sales Team, at LiveChat we know that working smart is a great way to improve your team’s results. That is why we are introducing our new native integration – HubSpot!

Integrate LiveChat with Zapier

Close more deals with less work!

HubSpot is a free, #1 CRM solution that allows you to manage your connections without the busywork. With the use of our integration, you can check the information about your customers in real-time. Also, because we like to make your life easier, you can add your customers as Contacts straight from the chat – all of that without the need to leave your LiveChat application!


HubSpot - display your customers info straight during a chat

Click here to check out our official HubSpot tutorial and see how easy it is to use our integration. Also, don’t forget to use the saved time to close more deals or dedicate it to your friends and family! Don’t hesitate to leave us feedback at feedback@livechatinc.com – we will truly appreciate it!

KrzysztofKrzysztof
25 January 2017

Integrate LiveChat with Zapier and gain endless possibilities!

At LiveChat, our goal is to provide you with endless possibilities. With over 750+ available Zap integrations, you can connect LiveChat with everyday tools used in your company, like Slack or Google Sheets.

Today, we are introducing a new and more convenient way to use your Zaps.

Use your Zaps more conveniently

Integrate LiveChat with Zapier

From now on, you can use new Zaps without the need to leave your LiveChat application. Simply visit our new Integrate using Zapier tab and choose a Zap from the list. No more switching through tabs when integrating LiveChat with Zapier!

Endless possibilities

LiveChat with Zapier gives you endless possibilities!

We’ve prepared a tutorial that will guide you through all available Zaps. Click here to check it out and start using your LiveChat in a way you have never imagined!

KrzysztofKrzysztof
21 April 2016

Updated integration with Zapier

Wanna pass data from LiveChat to 3rd party app? Well, good news – you can do that thanks to Zapier integration.

Zapier offers a rich database of the apps that can be integrated with LiveChat.

Zapier - LiveChat logos

The idea is very simple: use one of the five triggers (as a finished chat or a new ticket) and decide which data about your visitor or chat will be passed to your CRM, to-do list or wherever else you wish!

With such an automation set, there’s no need to transfer the data manually and that will save you and your team plenty of time.

What’s new:

We added two more events that you can use as triggers: chat changed and ticket created.
You can also save additional information about your chat visitors: visitor’s location, timezone, language and the page on which the chat started.

Feel free to test it!

Read more about this integration and take a look at the most popular Zaps.

JustynaJustyna
1 March 2016

Magento 2.0 integration

Excited to announce that the integration with Magento 2.0 has just been released. Now, you can place LiveChat in your online store and answer your customers’ questions immediately.

Custom params in chat window

Moreover, all the crucial information about your customers’ purchases will be displayed next to your chat window thanks to in-built custom parameters. Having such details at hand will help you to handle the chats faster and more efficiently.

Go to our tutorial page to learn more about this integration.

JustynaJustyna
19 January 2016

Integration with Salesforce

New integration with Salesforce is ready! It enables you to add your customers to Salesforce as Leads or Contacts, and pass related chat transcripts as Cases directly from the LiveChat panel.

Therefore, your agents will be able to view and edit all the essential data about a customer during the chat and stay updated.

Learn more about the integration with Salesforce.

JustynaJustyna
8 January 2016

Integration with ProProfs

New Year, new integration! Now you can add LiveChat to your ProProfs page and assist the users of your documentation.

Proprofs and LiveChat logos

The visitors will be able to ask your team for help when looking for a particular bit of information or get a solution to a problem which is not yet described in your Knowledge Base.

Learn more about the integration with ProProfs.

JustynaJustyna
15 December 2015

Integration with Microsoft Dynamics CRM

Dynamics CRM and LiveChat are now friends. I’m super glad to be the first to tell you about this new integration in our portfolio. I know just how many of you have been asking for it in chats. Well, ask no more – You can now share data between LiveChat and Microsoft Dynamics CRM. Want to know the best part? No clicks needed – all is fully automatic. Enjoy!

integrating LiveChat with Dynamics CRM

Learn more…

JustynaJustyna
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