Product Cards for BigCommerce

Alicja Pawliczak
2 min read
updated: Sep 20, 2022
This app is installed by default when you add LiveChat to your BigCommerce store.
This app is installed by default when you add LiveChat to your BigCommerce store.

Product Cards for BigCommerce app lets you send product recommendations without leaving LiveChat. Allowing you to save time on skipping between chats and product pages in your store. You can search through products, choose one or more items and send them to the customers right on chat.

Each product card consists of an image, description and a button that is linked to a product page in your BigCommerce store.

Send product cardsLink icon

To open Product Cards for BigCommerce in LiveChat you need to have at least one ongoing chat.

Here’s how to send product cards on chat:

Open the app by clicking on the Product Cards tab. You can find it in the Chats section, in the middle of the details bar on the right.
Type the product name in the search bar to narrow down results. You can also choose a category, and switch between list and grid view.
Select the products you want to send (you can select up to 10 at once). If you want to unselect a product click on it again.
Select Send to show your customer chosen product cards.
And that’s it. Product Cards you’ve sent are displayed both on the customer side and in the Chats section in the Agent App.

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