Installing LiveChat on your BigCommerce store is quick and easy. Once installed, you can chat with your customers right away. Guide your customers towards sales in a real-time conversation, right on your website.
BigCommerce: add a chat to your store!
And that’s it! The chat widget will appear on your website right away. Log in to your LiveChat and start chatting with customers.
Page Builder widget
With the LiveChat chat widget installed on your website, your customers can start a chat with you whenever they feel the need. However, there are pages where you want to make sure they know you will hold their hand if they need you to. With the Page Builder widget, you can add a button to any page on your website that will open the chat widget when clicked.
If you think your customer is likely to have doubts or questions at any stage of placing their order, you can easily add a button to any place on your website. The button will open the chat widget on that page. The button can be customized to match your brand’s palette and tone of voice.
Customer Insight for BigCommerce allows you to view the customer’s cart and review orders without clicking through tabs right in the LiveChat agent app. This allows you to recognize the customer’s context immediately, answer questions faster, and suggest other products based on the pages viewed and the items already in the cart. All of that is visible in the Details section of your chat when you install LiveChat for BigCommerce.
Say a customer is browsing your store looking for something specific. They already have some items in their cart, but they have questions. With LiveChat, you can immediately see if the customer has already placed any items in their cart. If they did, you can see the cart’s content by clicking on Cart content. If they didn’t, you can suggest items based on the pages they visited by sending Product Cards in the chat.
If the customer wants to discuss a previous order, all you need is the order number to retrieve its details and tracking information.
See this article to find out how Customer Insight can help you sell better.
Whether your customer’s cart is empty or not, you can make suggestions by sending Product Cards. These are visually appealing product previews that link straight to the product pages in your store.
Each product card consists of an image, description, and a button that is linked to a product page in your BigCommerce store. You can read more about Product Cards in this article.
Let other BigCommerce users manage LiveChat
Rember to give access to manage LiveChat app to users of your BigCommerce license. Here’s how to do it:
- Go to Account Settings → Users and click on the three dots icon next to the user you want to edit.
- Click on Edit.
- Scroll down to Single Click Apps section, and check the box next to Live Chat.
- To finalize, click on Save.
That’s it. Repeat these steps for other users that should be granted access.
Volusion: live chat for Volusion
Live chat for Volusion opens up another means of communication with customers, giving them instant answers to any questions they might have.
MIVA: live chat for MIVA Merchant website
Reach out to your on-site customers and offer help right when they need it. The live chat integration for MIVA Merchant by LiveChat, opens up another means of communication with customers, giving them instant answers to any questions they might have. Don’t have a LiveChat account yet? Click here to create a free, 14-day trial! Don’t have a LiveChat account yet? Click here to create a free, 14-day trial! Follow the steps below to get live chat running on your Miva Merchant website in just a few clicks.