Shopify offers a user-friendly ecommerce store builder tailored to small businesses. Shopify’s motto is “The future of business is yours to shape,” which they make true with their simple, intuitive, effortless, yet custom-made solutions. That’s the future we can sign up for!
LiveChat joins the venture by offering the top communication tools to integrate with the top website builder on the market. Integrate it with your store to get insight into your customers’ carts, review their orders, recommend your products, and manage everything on a single screen. Simplify your business contact methods, boost sales, and get to know your customers without effort.
Preview your customers’ carts in real time, see what pages they’re browsing, and review their order history while chatting. Offer complimentary products with beautiful visual recommendations based on your store’s inventory.
Integrate LiveChat with popular messaging apps like Facebook Messenger or Instagram for Business. Support customers and sell far beyond your store.
Engage customers automatically with pre-set pop-ups triggered by shoppers’ specific actions on your website.
Install the chat widget on your Shopify store
Display the chat widget on your websites.
Gain access to advanced ecommerce tools.
1
Navigate to your Shopify admin panel. Select Add apps.
2
Select Shopify App Store.
3
Search for LiveChat.
4
Select LiveChat app.
5
Select Install.
6
Proceed by selecting Install again.
7
Create your LiveChat account by filling Business email and Password fields. If you already have a LiveChat account, please select Log in at the top-right corner of the screen. Login using your LiveChat credentials.
8
Select your store from the drop down at the top of the page. Then select Add chat widget. If you didn’t reach this settings page, no worries. You can find it in Apps -> Your apps -> Shopify settings.
You’ll get redirected to the Shopify website theme panel, where the only thing left to do is to select Save at the top-right corner of the screen.
There you can also enable/disable your chat widget with the toggle switch on the left side, and preview your chat widget on the right side.
Now that your chat widget is set, you can customize it to fit your website’s style. Select LiveChat Customization to proceed.
If you’d like to customize your chat widget differently for multiple storefronts, first, repeat the installation steps for each new store. Then, use the LiveChat groups feature. Learn how to set up LiveChat on multiple websites.
If you’d like to customize your chat widget differently for multiple storefronts, first, repeat the installation steps for each new store. Then, use the LiveChat groups feature. Learn how to set up LiveChat on multiple websites.
- Shopify checkout and thank-you pages can support a single widget at a time. If you’re running any other widgets on your pages, you’ll need to disable them before enabling the LiveChat chat widget.
Customer Insight
Preview your customers’ carts in real time.
Review your customer’s order history and statuses during chat.
Send visual product recommendations.
Learn the context behind your customers’ purchases.
Answer faster and offer a high-quality service.
Customer’s cart
Say a customer starts a chat on a product page. They’ve browsed your store for a while and already have a few items in their cart. Thanks to Customer Insight, you can immediately see the contents and the total value of that customer’s cart.
You can quickly determine if the customer is, for example, a VIP, what type of products they are interested in, and what other complementary products you could recommend.
You will find the cart information in the Details column on the right-hand side of the chat feed. Select Cart content to display the list of items:
Orders and refunds
Your customer came to you with a complaint that their package hadn’t arrived yet. They shared the order number and demanded immediate answers. Without switching your browser tab, you immediately saw what the issue was. A few seconds later, the customer received an explanation and, amused by the speed of your response, rated the chat as good.
Achieve the same results thanks to the Orders tab located on the Details column.
If you need to check a refund status, you’ll find it under the Refunds tab as well:
Product Cards
Thanks to the Orders and Customer’s cart features, you already know what your customer bought in the past and what secrets their cart holds at the moment.
Now is the time to put that information to work and offer promo bundles and complimentary items to win their hearts. Attract them with visually pleasing and interactive Product Cards.
Product Cards are interactive product recommendations consisting of an image, a description, and a button that’s linked to a specific product page in your Shopify store. They are automatically imported from your store along with out-of-stock statuses and price labels.
Here’s how to send Product Cards on chat:
Sales Tracker
Sales Tracker is a tracking tool that tells you exactly which chat brought you how much revenue. Every time a chatting customer completes a purchase, the sales tracker picks it up and links the chat to the sale’s value.
Moreover, it lets you filter chat archives by successful sales and gathers the data in a dedicated report section, where you can track your overall growth.
This means you can finally count those chat-influenced sales and understand how much they boost your revenue!
Sales Tracker is available in Team, Business, and Enterprise pricing plans. See the full pricing here.
How it works
The rule is simple. If a customer starts a chat and ends up buying products on your website during or after the chat, you get a tracked sale. It gets displayed as a green cart icon in your chat details (you can filter archives by sales).
And, most importantly, it is calculated towards your ecommerce report.
By default, your sales tracker measures order values dynamically. This means that whenever a customer makes a purchase on your website, the sales tracker captures the final order value and links it to the chat. This is the way to go if you offer products with different prices.
Purchases are linked with chats up to 30 days after the chat has ended. If your store offers a fixed price for all purchases, if you don’t want to track specific monetary values, or if you want to change the time frame of up to how long after concluding a chat a sale gets linked to it, you can modify your sales tracker to handle that. Configure your sales tracker manually according to this tutorial. After that, select it from the list of available trackers in step 4.
Purchases are linked with chats up to 30 days after the chat has ended. If your store offers a fixed price for all purchases, if you don’t want to track specific monetary values, or if you want to change the time frame of up to how long after concluding a chat a sale gets linked to it, you can modify your sales tracker to handle that. Configure your sales tracker manually according to this tutorial. After that, select it from the list of available trackers in step 4.
Start tracking sales on Shopify
1
Navigate to Apps -> Manage Apps -> Shopify.
2
Select the store you want to enable the sales tracker on.
3
Select Set up sales tracker.
4
Select Add sales tracker. If you already have a sales tracker set up on any of your other stores/websites, you’ll see the option to use it for this setup.
And that’s it! Your chat-driven sales will now get tracked right in your LiveChat reports section!
Any trouble with the setup? Start a chat with our support team and get immediate help!
Integrate and automate
Cover all your brand channels with one platform. Make your agents’ jobs easier.
Engage customers automatically and effortlessly with plug-and-play automated campaigns.
If you followed all of the previous topics, your Shopify store communication setup should now be complete. It’s time to optimize.
Start by integrating your brand’s social media channels:
Finish your setup by creating an automated engagement machine with campaigns. Create pop-up invitations about your products, promo codes, or newsletters. Surprise your audience with seamless communication that drives new leads.
