Add KnowledgeBase to the LiveChat Agent app

Anika Szeliga
2 min read
updated: Oct 26, 2022

Add KnowledgeBase to the LiveChat Agent app to let your representatives access your help documents right in the Chats section. This will reduce their response time, as they can search and copy content and links without switching to another tab or window.

Easy installationLink icon

  1. To install KnowledgeBase, find it in the Marketplace in the LiveChat Agent App.

  1. Select the Install button.

  1. Select the Install button.

Now, you will be able to see the KnowledgeBase plugin in the Chats section of the LiveChat Agent app.

Open the widget to be able to easily view and search the KnowledgeBase articles you’ve created.

Create articlesLink icon

If there are no articles in your KnowledgeBase yet, you can add them right from the widget. Select the Get started button.

You will be redirected to the KnowledgeBase app, where you can create your content.

The articles you publish in your KnowledgeBase will be accessible in the KnowledgeBase widget in the LiveChat Agent app. Learn more about creating engaging articles that support your customers.

Tip: If you can’t immediately see your article in LiveChat, refresh the KnowledgeBase plugin.

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Knowledge Base: What's that?

It helps you support your customers faster by bringing help articles right at your fingertips. No more navigating to separate pages when chatting.

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