Add images and videos to your KnowledgeBase articles

Michal Fiech
2 min read
updated: Sep 20, 2022

It is good practice to supplement test manuals with images and videos. A chart can literally be worth a thousand words, a GIF of a process can explain the steps to visual learners, and a video engages the viewer and assures them that they understand the procedure correctly.

Add images or GIFs to KnowledgeBase articlesLink icon

To ad an image to a KnowledgeBase article, log into KnowledgeBase and go to Articles. Open the article you want to edit and find the spot where the image or animation is needed.

  1. Start a new line.
  2. Select the +icon on the left.

Knowledge Base rich media insert button

  1. Select the image icon.
  2. Pick the GIF or image and submit.

  1. Update the article and refresh your Knowledge Base widget. The image or GIF will be visible immediately.
  2. Update the article and refresh your Knowledge Base widget. The image or GIF will be visible immediately.

KnowledgeBase supports images (.jpg, .png) and animations (.gif) up to 5MB.

Add videosLink icon

You can embed videos hosted on YouTube, Vimeo or Wistia platforms in the KnowledgeBase editor.

  1. Start a new line.
  2. Select the +icon on the left.

  1. Select the camera icon and paste the link to the YouTube/Vimeo/Wistia video.

  1. Hit Enter to add the video.
  2. Update the article and refresh your KnowledgeBase widget. The video will be visible immediately.

For more information, read on in Adding the Knowledge Base widget to your LiveChat and How to write, format and publish articles to your Knowledge Base.

Need help setting things up? We’re here to help. Contact our 24/7 support via chat.

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