LiveChat helps you delight your customers and fuels your sales.

Live chat best practices

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more

7 minutes
Jun 20, 2022

What’s a Canned Response and Should You Use It?

You start your shift and before you realize it, you're swamped with so many chats you don't even have time to make a cup of coffee. And the worst part? Most of those chats are about the same thing, and you have to type the same message over and over again.  Customer service... read more

Wojciech Guminski
9 minutes
Apr 25, 2022

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

LiveChat for Managers: Measure your Customer Service ROI

We all know customer service is the core of a successful business. 24/7 support, talking with customers the moment they need it, and on the channels they most prefer. Happy customers come back to buy more products and recommend you to their friends. But if there's one question... read more

6 minutes
Aug 26, 2019

LiveChat for Managers: Features You Simply Can’t Miss

Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more

5 minutes
Jul 29, 2019

Embracing Halloween on Chat with Your Customers

The Holiday season is right around the corner. It means more chats, more sales, more… work! Am I right? If you follow our blog, you know already how to make the most out of your eCommerce store, but not to die from work overload. Mateusz gave us solid advice on how to handle... read more

5 minutes
Oct 30, 2018

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Choosing the Right Customer Support Software for You

If there’s one perfect customer support software for all the businesses out there, that’s LiveChat. Obviously, I’m kidding. We love our tool, but let’s face it - people have different needs and there’s no perfect choice for everyone. Take pizza for example. Even if you think this... read more

7 minutes
Jun 19, 2018

How to Get Business Opportunity Leads from Your LiveChat

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. No matter if you're in the industry in which sales almost drives itself, for example in online clothing stores, you still need to prove great support on your website. Simply... read more

8 minutes
Jan 5, 2018

How to Use Internal Knowledge Base and Why is It Worth It

For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how to deal with impatient customers. No matter how quick learner you are, you need to go through this road... read more

5 minutes
Nov 27, 2017

Get More Chats With These Appealing Eye-Catchers

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them.... read more

6 minutes
Aug 28, 2017

How Long You Should Be Available on Chat

Once you set up your LiveChat, besides deciding on a cool picture for your agent’s profile, you probably have some other thoughts crossing your mind. For example, “how long I should be available on the chat? Is it OK if a chat is running only during the store opening hours? If... read more

5 minutes
May 23, 2017

Best Customer Service Software for Small Business

So you have a small business and you think that’s the reason your customer service will by some kind of magic be good? Sorry to disappoint you but it won’t be. Even if you don’t have a lot of customers, you still need to put some focus on customer service. What I think could help... read more

4 minutes
Aug 12, 2016

Benefits of LiveChat and CRM Integration

Imagine you’re working in a restaurant and you have several customers who keep coming back. The thing is, you never recognize them. You don’t remember that this lady always orders gluten–free and when that man says: “That delicious tea – the same as always” you have no clue what... read more

5 minutes
Mar 16, 2016

What You Can Get by Adding LiveChat to Multiple Websites

Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more

6 minutes
Oct 15, 2015

Trollbusters: How to Deal with Unwanted Chats

The internet is a great place for people who like to be a pain in the butt. Trolls send malicious messages and leave silly comments, hoping to drive people crazy and enjoy their frustrations. Trolls want to upset your agents with the things they write and expect strong, emotional... read more

6 minutes
Jun 1, 2015