Live chat best practices
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Best Live Chat Software – a Live Chat Solution for Multiple Websites
If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether you're managing different brands, targeting new markets, or simply trying to keep your services neatly... read more
Live Chat Features You Should Look for in Software in 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in the corner of a screen, modern live chat app offers a powerful suite of tools designed to enhance customer... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Increasing Customer Engagement Using Google Analytics
When trying to come up with ways to increase customer engagement, we decided to look to our Google Analytics data that we’ve been collecting for a while now. We’re all about making decisions based on data and testing, so this was a natural process for us and we can’t recommend it... read more
How to Use LiveChat Reports to Plan Your Customer Service
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
How To Segment Your Customers and Offer Them Legal Support
If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more
4 minutes
Dec 3, 2020
Benefits of LiveChat and CRM Integration
Imagine you’re working in a restaurant and you have several customers who keep coming back. The thing is, you never recognize them. You don’t remember that this lady always orders gluten–free and when that man says: “That delicious tea – the same as always” you have no clue what... read more