Live chat best practices
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What’s a Canned Response and Should You Use It?
Let’s be honest. No one likes typing the same reply 50 times a day. “Yes, your order has shipped.” “Yes, you can reset your password here.” Sound familiar? Canned responses are here to give customer service agents a fast, consistent way to answer common questions without... read more
How to Use Live Chat on Multiple Websites
If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether you're managing different brands, targeting new markets, or simply trying to keep your services neatly... read more
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LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Live Chat Features You Should Look for in Software in 2025
In today’s fast-paced digital world, customers expect instant support, and live chat has become the go-to channel to meet those demands. More than just a pop-up box in the corner of a screen, modern live chat app offers a powerful suite of tools designed to enhance customer... read more
How to Use LiveChat Reports to Plan Your Customer Service
Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a support leader is a little like being a coach — a soccer coach, for instance. First, you plan your team's tactics.... read more
How To Segment Your Customers and Offer Them Legal Support
If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more
4 minutes
Dec 3, 2020