LiveChat helps you delight your customers and fuels your sales.

Customer support

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LiveChat is a complete customer service platform that delights your customers and fuels your sales

5 Tips for Handling Support Tickets

Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. A ticket is a request for assistance from a customer, which can be related to... read more

7 minutes
Apr 3, 2023

The Ultimate Guide to Customer Service

Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more

Marta Kuzma and 2 others
34 minutes
Jan 27, 2023

Live Chat Routing – Lead Customers in Distress to Their Heroes

If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more

Wojciech Guminski
9 minutes
Nov 22, 2022

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Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more

Tomasz Ziętek
8 minutes
Sep 19, 2022

Team Chat: Looking for the Perfect Customer Success Metric

How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything we need to know?  The Data and Research team from LiveChat got together on Slack to look for metrics that... read more

Jacob Firuta and 3 others
7 minutes
Nov 12, 2020

This Is How You Save On Customer Support

The last decade has been defined by the customer becoming the center of nearly every business initiative. From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled... read more

8 minutes
Nov 16, 2018

Handling Live Chat Customer Support During the Low Season

Imagine yourself on a sandy beach, laying on the comfy sunbed, staring at the sea. You’re reading a relaxing book and sipping Coconut Water. You’re far away from your office and your laptop. All that’s on your mind is contemplation: "Should I get another drink now, or maybe I... read more

7 minutes
Jul 25, 2017

What We’ve Learned from Being Support Heroes for One Day

We waited for this moment for quite some time. The excitement was so big that we even made bets on when it would happen. And I’m not talking about reaching 100,000 unique visits per month on our blog – although that caused a lot of stir as well. I’m talking about a day when our... read more

10 minutes
Jul 5, 2017

Typing Speed Test for Customer Service Agents

Improving your typing speed is one of the more productive things you can do when working in online customer service. Most of your work involves computer activities like contacting existing or potential customers via email, live chat or social media. All those digital channels are... read more

6 minutes
Sep 14, 2016