Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
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Kuba discusses what it takes to build a rockstar customer support team and what you need to focus on to deliver excellent customer service. watch now
26 min watch
Incoming Chat
Most of us are testing remote work right now, but if we want to keep working from home, we need to set some basics rules. Here they are. watch now
3 min watch
Step Up
Episode 4 of Incoming Chat. Alex Wilson, VP of sales for LiveChat, opened up about the challenges of being a good salesman, creating a strong sales team, and the cultural differences that affect international companies. watch now
25 min watch
Incoming Chat
Afraid of Public Speaking? You are not alone! Learn to prepare for your keynote with this easy to follow Public Speaking tips watch now
2 min watch
Step Up
There is always one, and we all had to deal with it once or twice in our lifetime. But we want to help you make sure you deal with that one difficult team member in a professional manner. watch now
2 min watch
Step Up
Answering questions from your customers sometimes require a big fat NO. Marcos has some tips about how to make a negative answer sound positive. Fingers crossed. watch now
4 min watch
Knowledge Pill
In 2023, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more
5 minutes
Jan 29, 2020
Employee training can bring you countless benefits, some obvious and some welcome, yet surprising, side-effects. However, not all employee training programs bring the desired results. You could be using the best knowledge management software and still not get what you expected... read more
Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool. Even the support executives today actively use video feature in their daily routine. It allows them to instruct... read more
6 minutes
Dec 31, 2018
Customer service is the key factor in customer satisfaction. Over the years, businesses have migrated to the digital world. It has become important for all organizations to maintain a strong online presence. The instantaneous ‘click & buy’ has been instilled into our online... read more
8 minutes
Nov 14, 2017
Sales agents deal with difficult customers each day. Most of the time, it’s easy to handle this type of situation but sometimes you need to show some serious negotiation skills in order to avoid bigger conflicts. This is very important because of the well-known mantra that the... read more
5 minutes
Aug 22, 2017
The word automation has soaked up a soiled reputation lately. While it brings the promise of efficiency and time-savings, there are deeper fears associated with the word that we can’t seem to shake. Anxiety builds around the idea that robots will take over our jobs and there’s a... read more
6 minutes
May 16, 2017
Recently Jeff Bezos, Amazon CEO, released his annual letter to shareholders. It's a must-read missive, filled with pearls of management philosophy and leadership lessons from the guy who created the $430 billion juggernaut. Bezos is focused on how to prevent a successful business... read more
When you think about your life, you can probably find people who appreciate you at some point. People at work, in your private life, your colleagues or even your tennis teacher. The people who appreciate you, are the ones who say how important you are, how great you do your job,... read more
No matter how extraordinary a service you provide, somewhere along the way you will meet difficult customers. We know something about it. Difficult customers are as inevitable as cold and rainy autumn after a nice and warm summer. You just have to deal with it, best by preparing... read more
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