Business Communication Explained - Success by LiveChat®

Connect14 min read | Dec 04 | Paweł Hałabuda

Navigating the Importance of Customer Relations in Support Teams

How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal... read more

Support21 min read | Dec 02 | Paweł Hałabuda

Social Media Customer Service Definition, Tips, and Tools for 2025

Social media has evolved from mere conversation to a pivotal platform for customer service. With Twitter, Facebook, and Instagram becoming primary avenues for customers... read more

Sell6 min read | Dec 02 | Marie Fincher

A Guide for Increasing Sales Through Ingenious Product Content

Think product descriptions don’t matter? Think again. According to a recent study by Salsify, 87% of online shoppers say that product description is either extremely or... read more

Sell11 min read | Nov 27 | Olga Rogacka

Selling with a Smile: The Ultimate Collection of Sales Memes for 2025

Does hitting sales quotes feel like a distant dream right now? You’re not alone in this struggle; countless sales reps and managers can relate. But when the numbers don't... read more

Connect17 min read | Nov 25 | Olga Rogacka

How to Apologize to Customers (not ‘Sorry for the Inconvenience’)

When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more... read more

Sell8 min read | Nov 15 | Paweł Hałabuda

The FTC “Click-to-Cancel” Rule and Its Implications

Chandler Bing has been trying to quit the gym for over 25 years! Could he finally succeed? Well, if he were navigating today’s subscription economy, he might stand a... read more

Support12 min read | Nov 08 | Olga Rogacka and Paweł Hałabuda

The Best Ways to Contact Shopify Customer Service for Quick Support

As one of the most popular ecommerce solutions, Shopify powers millions of online stores, offering a robust set of tools to create, manage, and grow a business. However,... read more

Sell16 min read | Nov 08 | Paweł Hałabuda

Best Shopify Live Chat Apps for 2025

As the holiday season approaches, Shopify store owners are bracing for a surge in customers eager to find the perfect gifts and seasonal deals. For many, this period can... read more

Support12 min read | Nov 07 | Jacob Firuta and Olga Rogacka

10 Types of Customers and How to Handle Them [Best Practices]

When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to... read more

Inside LiveChat®4 min read | Oct 26 | Malgorzata Sikora

Generating a Privacy Policy Explained

Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you... read more

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