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Recent articles
Grow18 min read | Mar 03 | Natalia Misiukiewicz
From Leads to Loyal Fans: Best CRMs for Small Businesses
Running a small business is tough, but the right customer relationship management (CRM) can make it easier. Just ask Shanterria Earley, founder of Travel Divas. What... read more
GrowSupport25 min read | Feb 19 | Natalia Misiukiewicz
Top 20 Customer Service Interview Questions You Need to Prepare For
Getting ready for a customer service interview? You’re in the right place. Customer service is all about solving problems, staying patient, and keeping customers happy —... read more
Sell11 min read | Feb 13 | Jacquelyn Dunham
What Is a Sales Funnel and How to Build One
Imagine you've successfully piqued the interest of potential customers in your product or service. They've shown curiosity, even enthusiasm, but when it comes to sealing... read more
Sell17 min read | Feb 11 | Natalia Misiukiewicz
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... read more
SellSupport15 min read | Jan 31 | Natalia Misiukiewicz
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s... read more
Support19 min read | Jan 31 | Paweł Hałabuda
11 Best AI Chatbots for Customer Service (Full Guide and Tools)
One of the biggest misconceptions about AI chatbots in customer service is that they are designed to replace human agents entirely. Many believe that implementing... read more
Support13 min read | Jan 30 | Natalia Misiukiewicz
Mastering the Customer-First Strategy: 4 Essential Steps for Success
Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? It sounds like an urban legend, but it’s true. In 1975,... read more
Support12 min read | Jan 29 | Natalia Misiukiewicz
Top Strategies to Boost Repeat Customers: Keep Customers Coming Back
Business owners today face a tough but all-too-familiar problem. The cost of marketing is skyrocketing, and attracting new customers has become a steep uphill climb. This... read more
Support23 min read | Jan 24 | Paweł Hałabuda
6 Best Live Chat Software for Customer Support in 2025
In times when instant communication has become the norm, businesses must keep up with the evolving expectations of their customers. Live chat software is as a... read more
Support13 min read | Jan 23 | Jacquelyn Dunham and Natalia Misiukiewicz
Step-by-Step Guide 2025: How to Identify Customer Needs
Every business starts with a simple goal: to meet customer needs. But just meeting customer needs isn’t enough anymore. You need to stay ahead, figuring out what people... read more