Business Communication Explained - Success by LiveChat®

Sell14 min read | Mar 14 | Jacob Firuta and Jacquelyn Dunham

Customer Segmentation Strategies: A Key to Successful Marketing Campaigns

In today's crazy competitive business world, customer segmentation is essential for marketing success. By breaking customers into smaller groups based on their unique... read more

Sell9 min read | Feb 22 | Kuba Rogalski

All You Need to Know Before You Start Working With a Lead Generation Company

A sales pipeline full of quality leads is every business owner's dream. Once you have that, it feels almost as good as winning a lifetime supply of your favorite... read more

Support34 min read | Jan 27 | Marta Kuzma and 2 others

The Ultimate Guide to Customer Service

Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer... read more

Grow13 min read | Jan 18 | Wojciech Pollok

Live Chat Metrics Explained in Human Terms

Don't you hate it when you're trying to figure out your live chat metrics and all you get are a bunch of confusing numbers? Or spending a lot of time every day looking at... read more

Sell8 min read | Dec 16 | Kuba Rogalski

Best Live Chat for Squarespace: What You Need to Know

In 2025, companies must look for ways to improve the customer experience. Having an official website is the bare minimum in the digital age. Whether selling products or... read more

Connect9 min read | Nov 22 | Wojciech Pollok

Live Chat Routing – Lead Customers in Distress to Their Heroes

If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a... read more

Support8 min read | Sep 19 | d.gawel

Improving Customer Response Time with Knowledge Base Software

Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make... read more

Support9 min read | Sep 19 | Kuba Rogalski

How Are Gen Z Customer Service Expectations Different From Other Generations?

Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing... read more

Connect7 min read | Sep 19 | Olga Rogacka

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more

Support3 min read | Jul 04 | Wojciech Pollok

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent... read more

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