Business Communication Explained - Success by LiveChat®

Support9 min read | Sep 19 | Kuba Rogalski

How Are Gen Z Customer Service Expectations Different From Other Generations?

Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing... read more

Connect7 min read | Sep 19 | Olga Rogacka

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15... read more

Support3 min read | Jul 04 | Wojciech Pollok

SMS Communication in Customer Service

SMS (Short Messaging Service) is the most frequently used messaging system in America. According to a study by Simple Texting, nearly 26 billion SMS messages are sent... read more

Support7 min read | Jun 20 | Olga Rogacka and Kuba Rogalski

How to Use LiveChat Reports to Plan Your Customer Service

Team management isn't about bossing people around — but you already know that. It's mainly about planning your team's work and unlocking its full potential. Being a... read more

Grow8 min read | Jun 09 | Kuba Rogalski

Startup Incubator and Accelerator Are Not One and the Same

You want to start a business. Your idea of what your product or service will do is crystal clear. You’re excited about telling the world about it and selling it to your... read more

Sell11 min read | Jan 18 | Ania Rubkiewicz and Kasia Kowalska

What Is Customer Acquisition Cost and How Can You Keep It Under Control?

Growth is probably one of the most important objectives for any company, apart from survival, of course. And when we think about business development, one of the things... read more