Business Communication Explained - Success by LiveChat®

Sell8 min read | Jun 07 | Kuba Rogalski

7 Sales Skills That’ll Help Your Team Exceed Its Targets

I asked our sales reps about the skills they consider crucial in their daily work. One of the answers was an outlier, and it only said “Money.” Baffled at first, I... read more

Sell10 min read | May 30 | Kuba Rogalski

6 Stages of the Sales Process and Everything You Need To Know About Them

You feel like there's no reason to complain about your sales reps' results, but deep down, you know they could be closing more deals. The revenue is off the charts one... read more

Support7 min read | May 23 | Olga Rogacka

Tips for Positive Customer Service Team Attitude

Picture this: You start a chat to file a complaint and the customer service representative greets you with a nice message, ready to assist you. They listen attentively to... read more

Support9 min read | May 05 | Olga Rogacka

What Is a Customer Success Manager? Insights from LiveChat

Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge.... read more

Grow10 min read | Apr 17 | Jacquelyn Dunham

The Ultimate Guide to Customer Satisfaction: How to Measure, Improve, and Maintain High Levels

Think about how you would feel if you stepped into your local gym and the personal trainer greeted you by name with an enthusiastic and friendly smile. You have a short... read more

Support19 min read | Apr 05 | Jacquelyn Dunham

How to Write a Customer Service Email

Have you ever received a frustrating customer service email from a company? It's an experience that can leave a sour taste in your mouth and make you less likely to do... read more

Support7 min read | Apr 03 | Jacquelyn Dunham

5 Tips for Handling Support Tickets

Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may... read more

Grow7 min read | Mar 28 | Jacquelyn Dunham

From Crisis to Solution: 10 Steps to Effective Problem-Solving

Whether you’re having a friendly debate about the best travel destination, struggling with online communication, or dealing with a complicated issue involving numerous... read more

Connect8 min read | Mar 27 | Olga Rogacka and Jacquelyn Dunham

15 Inspiring Quotes to Ignite Teamwork and Collaboration

Have you ever been part of a team where everything just clicked? The kind of team where everyone worked together seamlessly, and success seemed to come effortlessly? It's... read more

Connect15 min read | Mar 24 | Jacquelyn Dunham and Olga Rogacka

Navigating the World of Online Communication: the Pros, Cons, and Best Practices

Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent... read more

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