HubSpot
Manage your HubSpot CRM contacts while chatting with customers.
Live chat CRM integrations
Compare live chat CRM integrations for LiveChat. Find connectors for customer records, lead capture and chat history, and check pricing and setup requirements.
Salesforce
Send contacts, leads and cases from LiveChat to Salesforce.
Pipedrive
Manage your Personas straight from the chat.
Salesforce Sandbox
Create, View and Automate Salesforce Flows Directly in LiveChat.
Salesforce for LiveChat
Create, View and Automate Salesforce Flows Directly in LiveChat.
Microsoft Dynamics Cases
Manage contacts and cases directly from LiveChat.
AI CRM
First LiveChat fully dedicated AI CRM
Customer.io for LiveChat
Real-time customer data synchronization and profile retrieval.
Connect live chat with your CRM
A live chat CRM integration connects customer conversations with your customer relationship management system. Compare apps for creating leads, showing customer records and saving chat history. Supported actions vary by integration.
Capture a new lead
Look for contact or lead creation to carry details from a website conversation into your sales process.
Know who you’re helping
Look for access to existing CRM records so agents can check customer context while chatting.
Keep the next person informed
Look for transcript or note export so a follow-up can start with the conversation your customer already had.
How to choose a CRM integration
Start with the CRM you already use, then compare the actions you need. A connector that creates contacts may not also sync deal stages or save transcripts.
| Capability | Questions to ask |
|---|---|
| Contact creation | Can agents create a lead or contact from a conversation? Check whether this happens automatically or needs an agent action. |
| Customer context | Which CRM fields appear in LiveChat? Check how a visitor is matched to an existing contact and how duplicates are handled. |
| Conversation history | Can the integration save transcripts or notes to your CRM? Check which record receives them and when they are sent. |
| Data direction | Does information move from LiveChat to your CRM, from your CRM to LiveChat, or both? Two-way sync is not a given. |
| Plans and permissions | Check the app price, required CRM and LiveChat plans, administrator access and the permissions requested during setup. |
Live chat CRM integration FAQs
What is a live chat CRM integration?
A live chat CRM integration connects website conversations with a customer relationship management system. Depending on the app, it may help your team create contacts, access customer information or save conversation history. Check the individual listing for supported actions.
Do I need to replace my CRM to use LiveChat?
An integration connects LiveChat to a supported CRM you already use. Start with your CRM’s app listing, then check the required accounts, plans and setup instructions.
Does every CRM integration sync contacts and chat transcripts?
No. Supported records, fields and actions vary by integration. Contact creation, transcript export and two-way synchronization are separate capabilities; confirm each one before installing.
Are CRM integrations free?
Pricing varies by app. An integration with no app fee may still require paid LiveChat and CRM subscriptions. Review the listing and the setup documentation for additional plan requirements.
How do I connect live chat with my CRM?
Choose the listing for your CRM and follow its installation guide. Authorize the required accounts, configure the supported actions, and test with a sample conversation and contact before using it with your team.
Will a LiveChat CRM integration also work with Text?
Not necessarily. Check the Works with information on the app page and use the product filter in the catalogue. LiveChat compatibility alone does not confirm Text compatibility.