Customer.io for LiveChat
Real-time customer data synchronization and profile retrieval.
- LiveChat
The app automatically extracts customer emails from chat interactions, retrieves related profile data, and allows agents to edit information directly within the chat. It also enables manual search for customer profiles by email.
Key features
Retrieves customer email addresses from LiveChat sessions and queries Customer.io for associated profile attributes in real-time.
Supports direct modification of customer identifiers within the chat interface and manual querying of Customer.io profiles by email.
Ensures bidirectional data consistency between LiveChat and Customer.io, eliminating redundant context switching.
Reduces manual data entry and lookup overhead through automated synchronization, improving agent throughput.
Ensures auditability and structured data management, minimizing discrepancies across communication channels.
Benefits
Provides immediate retrieval and modification of customer information within LiveChat without external dependencies.
App terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Darka Software. You can also suggest improvements or request new features in the upcoming versions of Customer.io for LiveChat.
Frequently asked questions
What does the “Verified” status mean?
In LiveChat, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The “Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.