LiveChat updates

Pending chats warning

We have introduced a pending chats warning preventing you from losing your current chats when the web application is accidentally closed.

Whenever you have ongoing chats or you have the Accepting chats status, you will get a warning when you try to close the application tab or the browser.

First-time visitor greeting

Make a great first impression and show that you have a chat option available using the First-time visitor greeting. Using this greeting, you can talk to people who visit your website for the very first time.

Set up a new greeting for your first-time visitors now!

Lightning fast chat window

We’ve significantly sped up the chat window loading time by switching to EdgeCast. Your visitors will be able to get help even faster!

Check out the low loading times for the fast chat window:

LiveChat Windows application update

New version of the LiveChat Windows application has just been released!

Here are some of the major changes coming with this update:

• Information stored in various integrations, e.g. FullContact, is now available in the application as visitor details.
• Chats are now colored according to their status (active chats are green, chats that require your immediate attention are red and inactive chats are grey).
• Agents can access chat history straight from the chat window.

Check out the updated version of the application!

Use WHMCS integration to store chat transcripts as notes

Keep a complete history of your communication with visitors in WHMCS. Use this information to spot valuable leads and convert them into customers.

See how to set up the integration in WHMCS integration guide.

Link your live chat with other services using Zapier integration

Easily combine LiveChat with other services! At the end of each chat, you can seamlessly forward the chat data to a number of applications through Zapier. Link LiveChat with another service available on Zapier platform with just a few clicks.

Give it a try and see what kind of services you can connect with using the Zapier integration. Be sure to share the results!

Easy email marketing with GetResponse integration

Work on your newsletter subscriber base and steadily grow your newsletters’ reach using the new GetResponse integration.

Remote desktop access with TeamViewer integration

Resolve support cases quickly using the new TeamViewer integration. Access and control your visitors’ desktops to pinpoint problems and deal with them decisively.

Grow your audience using iContact integration

Increase your newsletter reach significantly by growing its audience with the iContact integration. Your website visitors will be able to sign up to your newsletters when they fill in the pre-chat survey.

If your are using other apps to handle your e-mail marketing, you might want to try out our MailChimp and Campaign Monitor integrations.

Salesforce integration gets an update

Access relevant sales information in the chat window through the updated Salesforce integration.