LiveChat updates

Desk.com integration update

Access visitors’ ticketing history straight from the chat window with the updated Desk.com integration.

Qualaroo integration helps you engage qualified leads

Stike a conversation with prospective visitors using the new Qualaroo integration.

Create chat surveys and offer chat as one the survey options to engage qualified leads.

New work scheduler

Manage your agents’ time and change their working hours using the new work scheduler.

Enterprise plan users can directly affect their agents’ working hours by editing their profiles.

Know visitors better with FullContact integration

Access valuable information on your visitors straight from the chat window using the new FullContact integration.

New site for integration developers

Integration developers rejoice! A new site with LiveChat API documentation will help you create new integrations and pull valuable information directly from LiveChat.

Additional visitor information in the chat window

You can get more out of your chat window and get instant access to your Highrise and Zendesk visitor information by using our updated integrations.

Recognize your Highrise contacts when they come to chat and get immediate access to information on those visitors using the Highrise integration.

Look up visitors’ ticketing history straight from the chat window and provide quicker support with the updated Zendesk integration.

Broaden your reach with the new newsletter integrations

Boost your e-mail marketing campaigns using two new newsletter integrations:

Grow your newsletters’ audience and simplify your follow-up activities using the MailChimp app.

Increase your newsletters’ reach and gain new leads using the Campaign Monitor integration.

Revamped Integrations section and updates

The Integrations section has received a complete facelift. Check out the new revamped Integrations section’s look and see what kind of integrations we have in stock.

In other news, you can now remotely sign out agents in the Agents section of the application.

Additionally, a new metric is now available in the reports section. Queue waiting times will inform you how long your visitors have to wait in a queue before a chat.

Google Analytics integration grabs valuable information

Gather valuable, live chat related data using our Google Analytics integration.

Learn what kind of information can be stored and how to set up the Google Analytics integration.

Android LiveChat app update

There’s a new Android LiveChat app update available!

Give it a go to see the new look and functionalities like quickly accessible history.

Head on to the Android application page!