See our other products: ChatBot - AI bot platform | HelpDesk - support ticket system | KnowledgeBase - help center for website

LiveChat updates

We like to stay fresh!
Livechat: Introducing LiveChat tickets
4 December 2013

Introducing LiveChat tickets

Handle cases that couldn’t be resolved through chat using LiveChat tickets. The new ticketing feature will help you provide even better support at no additional cost.

LiveChat Tickets update

You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.

Livechat: iPhone LiveChat iOS7 app
12 November 2013

iPhone LiveChat iOS7 app

Get the latest LiveChat iOS7 app to chat with customers while mobile. The easy to access chat history and improved push notifications will allow you to quickly identify problems and resolve them on the spot. The new app for iPad is in the works.

iPhone LiveChat iOS7 app
Livechat: Chat window logo and Reports updates
7 November 2013

Chat window logo and Reports updates

The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.

Chat window logo on Retina

Additionally, the Reports section has received a number of small updates:

  • reports will now work better on mobile devices
  • the look of the report tooltips has been improved
Reports tooltip update
Livechat: In-app support in LiveChat
22 October 2013

In-app support in LiveChat

We’ve added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.

Additionally, we’ve made the notifications settings more accessible by moving them to the agent menu.

In-app support in LiveChat
Livechat: LiveChat’s ticketing system beta
8 October 2013

LiveChat’s ticketing system beta

We’ve launched the beta version of the LiveChat ticketing system! If you want to join the ticketing system beta, visit the beta site and sign up now. Tests are closed now.

LiveChat ticketing system beta
Livechat: node.js and Ruby LiveChat API libraries released
13 September 2013

node.js and Ruby LiveChat API libraries released

We’ve released node.js and Ruby LiveChat API libraries. Here are some examples what a skilled programmer can do with them:

  • Display chat number on your internal statusboard
  • Remotely change agents’ statuses
  • Manage agent’ data
  • Export reports

Simply show this to your programmer and he or she will know what to do.

The libraries can be accessed via our API documentation page or directly on Github: node.js and Ruby.

Livechat: Save leads from chat with amoCRM integration
11 September 2013

Save leads from chat with amoCRM integration

Guys from amoCRM created a new integration with LiveChat. Using the amoCRM integration, you can easily store contacts, along with chats, from your LiveChat in amoCRM.

If you want to give it a try yourself, be sure to check the amoCRM integration page.

amoCRM integration in action
Livechat: New LiveChat Mac app available
14 August 2013

New LiveChat Mac app available

An updated version of the LiveChat Mac app is now available for download.

The new 2.1 version includes such interface upgrades as:

  • Chat importance indicators: see which chats require your attention
  • Conversation timeline: previous chats with clients are available in the chat window

Get the new LiveChat for Mac application!

2.1 LiveChat Mac app update
Livechat: Talkdesk and ActiveCampaign integrations in LiveChat
12 August 2013

Talkdesk and ActiveCampaign integrations in LiveChat

Improve your use of LiveChat with two fresh integrations.

Looking for a way to reach new subscribers? The ActiveCampaign integration will help you get your newsletters to a wider audience.

ActiveCampaign integration in use

Take control of your communication with clients and manage contact information from several platforms with Talkdesk integration. A must-have integration for a modern call center.

TalkDesk integration contact management
Livechat: Co-browse using Firefly integration
7 August 2013

Co-browse using Firefly integration

Starting today, you can host co-browsing sessions with your clients to quickly handle support cases.

With the new Firefly integration, you will be able to quickly pinpoint problems and deal with them directly.

Firefly integration update
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