LiveChat updates

Introducing LiveChat tickets

Handle cases that couldn’t be resolved through chat using LiveChat tickets. The new ticketing feature will help you provide even better support at no additional cost.

You can create tickets from chat or receive them via email or when your chat is offline. Read more about tickets.

iPhone LiveChat iOS7 app

Get the latest LiveChat iOS7 app to chat with customers while mobile. The easy to access chat history and improved push notifications will allow you to quickly identify problems and resolve them on the spot. The new app for iPad is in the works.

Chat window logo and Reports updates

The chat window logo has been made Retina Display compatible. By uploading a high-res logo, you can improve its look and make it sharper on Retina Display monitors.

Additionally, the Reports section has received a number of small updates:

• reports will now work better on mobile devices
• the look of the report tooltips has been improved

In-app support in LiveChat

We’ve added an in-app support function to the web application. If you need help while using the app or configuring something, simply click on the Help button to chat with one of our agents.

Additionally, we’ve made the notifications settings more accessible by moving them to the agent menu.

LiveChat’s ticketing system beta

We’ve launched the beta version of the LiveChat ticketing system! If you want to join the ticketing system beta, visit the beta site and sign up now. Tests are closed now.

node.js and Ruby LiveChat API libraries released

We’ve released node.js and Ruby LiveChat API libraries. Here are some examples what a skilled programmer can do with them:

• Display chat number on your internal statusboard
• Remotely change agents’ statuses
• Manage agent’ data
• Export reports

Simply show this to your programmer and he or she will know what to do.

The libraries can be accessed via our API documentation page or directly on Github: node.js and Ruby.

Save leads from chat with amoCRM integration

Guys from amoCRM created a new integration with LiveChat. Using the amoCRM integration, you can easily store contacts, along with chats, from your LiveChat in amoCRM.

If you want to give it a try yourself, be sure to check the amoCRM integration page.

New LiveChat Mac app available

An updated version of the LiveChat Mac app is now available for download.

The new 2.1 version includes such interface upgrades as:

• Chat importance indicators: see which chats require your attention
• Conversation timeline: previous chats with clients are available in the chat window

Get the new LiveChat for Mac application!

Talkdesk and ActiveCampaign integrations in LiveChat

Improve your use of LiveChat with two fresh integrations.

Looking for a way to reach new subscribers? The ActiveCampaign integration will help you get your newsletters to a wider audience.

Take control of your communication with clients and manage contact information from several platforms with Talkdesk integration. A must-have integration for a modern call center.

Co-browse using Firefly integration

Starting today, you can host co-browsing sessions with your clients to quickly handle support cases.

With the new Firefly integration, you will be able to quickly pinpoint problems and deal with them directly.