LiveChat updates

New site for integration developers

Integration developers rejoice! A new site with LiveChat API documentation will help you create new integrations and pull valuable information directly from LiveChat.

Additional visitor information in the chat window

You can get more out of your chat window and get instant access to your Highrise and Zendesk visitor information by using our updated integrations.

Recognize your Highrise contacts when they come to chat and get immediate access to information on those visitors using the Highrise integration.

Look up visitors’ ticketing history straight from the chat window and provide quicker support with the updated Zendesk integration.

Broaden your reach with the new newsletter integrations

Boost your e-mail marketing campaigns using two new newsletter integrations:

Grow your newsletters’ audience and simplify your follow-up activities using the MailChimp app.

Increase your newsletters’ reach and gain new leads using the Campaign Monitor integration.

Revamped Integrations section and updates

The Integrations section has received a complete facelift. Check out the new revamped Integrations section’s look and see what kind of integrations we have in stock.

In other news, you can now remotely sign out agents in the Agents section of the application.

Additionally, a new metric is now available in the reports section. Queue waiting times will inform you how long your visitors have to wait in a queue before a chat.

Google Analytics integration grabs valuable information

Gather valuable, live chat related data using our Google Analytics integration.

Learn what kind of information can be stored and how to set up the Google Analytics integration.

Android LiveChat app update

There’s a new Android LiveChat app update available!

Give it a go to see the new look and functionalities like quickly accessible history.

Head on to the Android application page!

LiveChat Experts available

Looking for help with implementing or manning LiveChat? We have you covered!

Check out the list of LiveChat experts. They will help you with placing LiveChat on your site and provide you with trained agents.

New LiveChat API developments

Thanks to the changes in the Visitors section of LiveChat API, you will be able to feed customer information to LiveChat applications, giving you immediate access to valuable data.

New version of the Agent’s Handbook available

Check out the updated version of our guide for new agents. Read Agent’s Handbook online now!

LiveChat 2.0 is here

We’ve finished the new and improved version of our web application: LiveChat 2.0. If you would like to be one of the first to try it out, be sure to let us know!

Drop by www.livechat.com for a chat to get more information.