Do You Use the Right Communication Channels To Reach Your Customers?
10 minutes
May 4, 2022
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Communication
10 minutes
May 4, 2022
Build Customer Relationships That Last With Our New Mailchimp Integration
Connecting with customers is easier than ever. With LiveChat, you can engage with visitors on your website, interact with buyers, and help customers right when they need you. The key to turning these interactions into lasting customer relationships is acting on all the... read more
Whatâs Omnichannel Customer Service and Why Do You Need It for Stellar Customer Experience?
If your customers have a hard time contacting you, youâd better do something about it. If you don't, you'll soon be out of business. Sure, a great product or service that people need is the key to success. If you think itâll sell itself and you can just watch your sales number... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
A Complete How-To Guide for Working Remotely: Best Practices, Tools, Teams, Leadership
đ Intro đ Whatâs remote work? đ Remote work in practice đ Virtual teams đ Remote leadership đ How to work remotely đ HR and remote work đ Best practices đ Pros and cons Introduction Over the last year, remote work has taken the world by storm. Before the pandemic, only 3.6% of... read more
Working Together as a Team: What Does It Actually Mean?
As Michael Jordan once said: âTalent wins games, but teamwork and intelligence wins championships.â Working as a team is important and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how to effectively work together? A... read more
The Complete Guide to Running Effective Virtual Meetings
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, itâs Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? âNot bad,â you think. You grab a company cup and head to the... read more
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How to Streamline the Marketing Process In Remote Work
The novel coronavirus pandemic is revamping the way we do business, affecting everything from where we work to our customersâ purchasing decisions. To continue thriving, the only way forward for businesses is to embrace the already growing trend of remote work. If you havenât... read more
7 minutes
Dec 2, 2020
The Ultimate Guide to Customer Service in 2021
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more
How to Say No to Feature Requests
Imagine youâre running an Italian restaurant. Youâre serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, thereâs a group of customers who often... read more
How to Use Positive Communication in Customer Service
Our brains donât like the word âno.â If you were put into an MRI scanner and had that word flashed on a screen for less than one second, youâd see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
Whatâs Asynchronous Communication and How Can It Help Increase Your Productivity?
Thousands of companies around the world switched to working remotely nearly six months ago. The majority of them were completely new to remote work. Obviously, it took some time to get used to the new normal caused by the COVID-19 pandemic. It was essential to realize that... read more
Problems with Online Communication: Things You Should Remember
Most of todayâs communication happens online. Itâs happening whether youâre asking your coworker when theyâll finish their task or if youâre chatting with a support agent to find out why your shipment is taking so long to arrive. What is online communication? Online... read more
Receiving Feedback: Make the Most of the Feedback You Get at Work
Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a threat, youâre missing an opportunity to grow and learn. The key to successfully receiving feedback is... read more
How COVID-19 Has Changed Our Media Consumption
COVID-19 has changed our lives in more ways than we would have ever imagined. To stop the coronavirus from spreading, governments across the world recommended social distancing and have put many countries on lockdown. People have had to adapt to a new reality on many different... read more
7 Reasons Why Giving Feedback at Work Fails
Being part of a team comes with various responsibilities. Of course, you have to do your part, but what about supporting others? Being asked for feedback often causes stress and anxiety. It gets even worse if you havenât been asked to provide it. How do you give feedback in a... read more