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Communication

What is Asynchronous Messaging & How to Use It in Customer Service

When it comes to customer service, what’s more frustrating than having to start a chat all over again because you accidentally closed a tab? I mean, besides waiting 15 minutes in a queue to talk to a CS agent?  If there’s anything that could bring comfort in such situations,... read more

7 minutes
Sep 19, 2022

Do You Use the Right Communication Channels To Reach Your Customers?

Regular communication with customers is crucial to maintaining high client satisfaction and boosting loyalty. However, since there are so many different ways of reaching customers, you might be wondering, “Which option is best for me?” In today’s article, I’m going to talk about... read more

Kasia Kowalska and Ania Rubkiewicz
11 minutes
May 4, 2022

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Working Together as a Team: What Does It Actually Mean?

As Michael Jordan once said: “Talent wins games, but teamwork and intelligence wins championships.” Working as a team is important and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how to effectively work together?  A... read more

8 minutes
Mar 14, 2021

The Complete Guide to Running Effective Virtual Meetings

You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more

35 minutes
Dec 8, 2020

How to Streamline the Marketing Process In Remote Work

The novel coronavirus pandemic is revamping the way we do business, affecting everything from where we work to our customers’ purchasing decisions. To continue thriving, the only way forward for businesses is to embrace the already growing trend of remote work. If you haven’t... read more

Pratik Dholakiya
7 minutes
Dec 2, 2020

The Ultimate Guide to Customer Service in 2021

Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more

33 minutes
Nov 27, 2020

How to Say No to Feature Requests

Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more

8 minutes
Sep 22, 2020

How to Use Positive Communication in Customer Service

Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more

7 minutes
Sep 4, 2020

Problems with Online Communication: Things You Should Remember

Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive.  What is online communication? Online... read more

10 minutes
Aug 12, 2020

Receiving Feedback: Make the Most of the Feedback You Get at Work

Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a threat, you’re missing an opportunity to grow and learn. The key to successfully receiving feedback is... read more

10 minutes
May 12, 2020