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Communication
The Complete Guide to Running Effective Virtual Meetings
You open your eyes, get out of bed, and go brew your first coffee of the morning. What day is it? Right, it’s Wednesday. You check your phone to see how many virtual meetings you have planned for today. Only four? “Not bad,” you think. You grab a company cup and head to the... read more
How to Streamline the Marketing Process In Remote Work
The novel coronavirus pandemic is revamping the way we do business, affecting everything from where we work to our customers’ purchasing decisions. To continue thriving, the only way forward for businesses is to embrace the already growing trend of remote work. If you haven’t... read more
7 minutes
Dec 2, 2020
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
The Ultimate Guide to Customer Service in 2021
Customer service is going to be everything in 2021. Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for a new decade and beyond. We'll cover the subject... read more
How to Say No to Feature Requests
Imagine you’re running an Italian restaurant. You’re serving only a few refined dishes based on recipes that were in your family for ages. People are frequently coming to your place and are enjoying the food from your limited menu. However, there’s a group of customers who often... read more
How to Use Positive Communication in Customer Service
Our brains don’t like the word “no.” If you were put into an MRI scanner and had that word flashed on a screen for less than one second, you’d see a sudden release of dozens of stress-producing hormones in your brain. These hormones immediately influence the normal functioning of... read more
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What’s Asynchronous Communication and How Can It Help Increase Your Productivity?
Thousands of companies around the world switched to working remotely nearly six months ago. The majority of them were completely new to remote work. Obviously, it took some time to get used to the new normal caused by the COVID-19 pandemic. It was essential to realize that... read more
Problems with Online Communication: Things You Should Remember
Most of today’s communication happens online. It’s happening whether you’re asking your coworker when they’ll finish their task or if you’re chatting with a support agent to find out why your shipment is taking so long to arrive. What is online communication? Online... read more
Receiving Feedback: Make the Most of the Feedback You Get at Work
Sharing our work with others requires courage. We have to embrace our vulnerabilities and approach receiving feedback with the right mindset. If you see feedback as a threat, you’re missing an opportunity to grow and learn. The key to successfully receiving feedback is... read more
How COVID-19 Has Changed Our Media Consumption
COVID-19 has changed our lives in more ways than we would have ever imagined. To stop the coronavirus from spreading, governments across the world recommended social distancing and have put many countries on lockdown. People have had to adapt to a new reality on many different... read more
7 Reasons Why Giving Feedback at Work Fails
Being part of a team comes with various responsibilities. Of course, you have to do your part, but what about supporting others? Being asked for feedback often causes stress and anxiety. It gets even worse if you haven’t been asked to provide it. How do you give feedback in a... read more
6 Tips to Optimize Your Small Business’s Communication During the COVID-19 Outbreak |Using ChatBot
The outbreak of COVID-19 has put plenty of businesses in a tight spot. No matter the size and industry, firms need to adjust their strategies to the changing market situation and government restrictions. Keeping existing workflows might be impossible, or at least very difficult.... read more
Pros and Cons of Working Remotely: A LiveChat Case Study
Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We strongly believe in teamwork and like all the random conversations that happen in our... read more
Team Chat: Brand Communication in the Time of Coronavirus, Go Quiet or Get Involved?
In times of crisis, communicating as a brand gets tricky. The current coronavirus pandemic is perhaps even harder for brands to navigate. Say something and risk looking like profiteers. Say nothing and risk looking indifferent. Marta Kuźma and David Street, our in-house branding... read more
Aldi’s Unexpected Lesson on Customer Service
Aldi turned its idea of grocery shopping into a compelling lifestyle. Its “Shop differentli” slogan became a mission Aldi cultivates together with its customers. With smart communication and careful market targeting, Aldi built customer relationships other brands can not even... read more