Inside LiveChat

We Are Ready to Support You

We Are Ready to Support You

These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no... read more

Olga Rogacka
2 minutes
Mar 14, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel

LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel

In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more

Aneta Szotek
5 minutes
Jan 29, 2020
LiveChat for Managers: What’s New in Reports?

LiveChat for Managers: What’s New in Reports?

As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are still there, we just wanted to make it easier for you to find a specific type of information. For example, in... read more

Alicja Pawliczak
4 minutes
Dec 12, 2019
LiveChat for Managers: Features You Simply Can’t Miss

LiveChat for Managers: Features You Simply Can’t Miss

Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more

Olga Rogacka
5 minutes
Jul 29, 2019

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LiveChat for Managers: Plan your Team’s Work with These Features

LiveChat for Managers: Plan your Team’s Work with These Features

Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They probably do, since chatting is easy. But with your help, it can be more efficient, and lead to better support and... read more

Olga Rogacka
6 minutes
Apr 29, 2019
LiveChat for Managers: Adding LiveChat to Your Website and First Steps After

LiveChat for Managers: Adding LiveChat to Your Website and First Steps After

It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Blog posts in this series are dedicated to... read more

Olga Rogacka
5 minutes
Apr 24, 2019
Chat.io Becomes LiveChat – All You Should Know

Chat.io Becomes LiveChat – All You Should Know

The story of chat.io is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based chat.io on the bold idea of creating a platform that, thanks to its API, enables users to customize the tool to their preferences and needs (even the most specific... read more

Patrycja Bilinska
5 minutes
Apr 10, 2019