Inside LiveChat

Video Shopping and What Does Coffee Have To Do With It?

For some, the COVID-19 pandemic and its consequences haven’t turned out all that bad. How so? Take a look at shopping. Sure, the way we buy stuff has been transforming over the past decade or so, with more and more people shifting towards online purchases. Ecommerce has been... read more

7 minutes
Oct 13, 2021

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Everything You Need To Know About Chat Widget Accessibility

What’s the first thing that jumps to your mind when you think about building an online business? Whether it’s a product or service, it should, above all else, solve a problem. If it doesn’t, why bother? No one will buy your product if it doesn’t make their lives easier or more... read more

9 minutes
Jun 22, 2021

Transparently Present Documents on Your Webpage To Build Trust

We all use online apps to manage our day-to-day activities. At LiveChat, we’re fully aware of this because we deliver our applications to over 30k customers. We’ve learned our lessons about transparency, and that’s why we’d like to share the dos and don’ts of this journey with... read more

Malgorzata Sikora
4 minutes
Apr 1, 2021

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Meet ChatBot’s New Visual Builder: A Better Way of Building Chatbots

We’ve made powerful changes to our ChatBot Visual Builder in order to let you easily automate your sales, support, and marketing. The new and improved version of our Visual Builder makes it simple for people with no technical knowledge to build even the most complex... read more

Gabriela Bartoszek
2 minutes
Mar 19, 2021

Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection

Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re connecting with. Also, once you’ve connected with a customer, you may want to ask for opinions and feedback, or... read more

Malgorzata Sikora
3 minutes
Feb 5, 2021

Legal Is a Product: How To Segment Your Customers and Offer Them Legal Support

If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more

Malgorzata Sikora
4 minutes
Dec 3, 2020

Generating a Privacy Policy Explained

Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you with creating a perfectly tailored policy. In this article, you’ll find some best practices for drafting a... read more

Malgorzata Sikora
4 minutes
Oct 26, 2020

SaaS and Legal: What Documents You Do, and Don’t, Need

At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these types of documents and demands from our customers. This article will explain what legal documents are the most... read more

Malgorzata Sikora
5 minutes
Sep 16, 2020

How to Manage Negotiating Agreements

As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot of time and effort to find and develop our own way to do so, and, because of that, we’d love to share this... read more

Malgorzata Sikora
4 minutes
Aug 25, 2020

Brand Matters: How to Use Branding and Protect It at the Same Time

Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this is ours". Since its use is so important to a company, your brand needs to be protected.  This article is... read more

Malgorzata Sikora
5 minutes
Aug 6, 2020

How to Survive Risk Assessment: LiveChat Tips and Tricks

If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs, and SLAs provide risk for your business and the data processing it does. Regardless of your location, there are... read more

Malgorzata Sikora
6 minutes
Jul 1, 2020