Inside LiveChat

SaaS and Legal: What Documents You Do, and Don’t, Need

At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these types of documents and demands from our customers. This article will explain what legal documents are the most... read more

Malgorzata Sikora
5 minutes
Sep 16, 2020

How to Manage Negotiating Agreements

As a customer-centric company, at LiveChat we spent a lot of time digging into how to prepare a good and efficient agreement between us and our customers. It took a lot of time and effort to find and develop our own way to do so, and, because of that, we’d love to share this... read more

Malgorzata Sikora
4 minutes
Aug 25, 2020

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Brand Matters: How to Use Branding and Protect It at the Same Time

Branding is what defines your company. It's a message sent to customers, your visual representation, and everything that your company uses to say, “this is us,” and “this is ours". Since its use is so important to a company, your brand needs to be protected.  This article is... read more

Malgorzata Sikora
4 minutes
Aug 6, 2020

How to Survive Risk Assessment: LiveChat Tips and Tricks

If you’re here, most likely you have an interest in best practices for the management of legal documents. You may wonder if all these compliance documents, NDAs, DPAs, and SLAs provide risk for your business and the data processing it does. Regardless of your location, there are... read more

Malgorzata Sikora
6 minutes
Jul 1, 2020

LiveChat Legal: How to Build an Efficient and Well-Maintained Subprocessor List

As you probably know, transparency in data processing is a must right now. GDPR and other privacy-related regulations require companies to inform who can access different sets of data. Because of this obligation, you’ve most likely heard about subprocessors. Maybe you’ve even had... read more

Malgorzata Sikora
4 minutes
Jun 10, 2020

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How We Created a Chatbot That Helps Businesses During the Pandemic

Shortly after our team entered the #stayhome reality, we realized that unlike many other organizations, we are quite lucky. We were well prepared to switch to remote work, and our company was not economically impacted by these extraordinary circumstances. But we felt that we... read more

Gabriela Bartoszek
3 minutes
May 26, 2020

How Can Live Chat Be Used in a Remote Work Model?

New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more

7 minutes
May 13, 2020

LiveChat Legal: Crafting Your Data Security Policy

There is no question that data security is important. If you run an online-related business, you should know how to apply good data security standards for your company. It was a difficult process for us, and now we’re ready to share that experience with you.  Let’s start... read more

Malgorzata Sikora
4 minutes
May 7, 2020

Introducing Our New Visual Identity

Rebranding is always a tough decision. Especially when you’re about to replace your logo after showing it to millions of users over 10 years. Eventually, we decided to go through with it. Here’s why and how. This is another step that is a part of a bigger design change. Last... read more

Maciej Serafinowicz
4 minutes
Apr 15, 2020

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We strongly believe in teamwork and like all the random conversations that happen in our... read more

10 minutes
Mar 25, 2020

We Are Ready to Support You

These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no... read more

2 minutes
Mar 14, 2020