Inside LiveChat

How Can Live Chat Be Used in a Remote Work Model?

New reality crawled into our lives. Those of you who are doing your best to keep your business going probably have had to adjust to a new way of working and connecting with both teammates and customers. That means that you may be in the middle of trying out different tools for... read more

Olga Rogacka
7 minutes
May 13, 2020

LiveChat Legal: Crafting Your Data Security Policy

There is no question that data security is important. If you run an online-related business, you should know how to apply good data security standards for your company. It was a difficult process for us, and now we’re ready to share that experience with you.  Let’s start... read more

Malgorzata Sikora
4 minutes
May 7, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Introducing Our New Visual Identity

Rebranding is always a tough decision. Especially when you’re about to replace your logo after showing it to millions of users over 10 years. Eventually, we decided to go through with it. Here’s why and how. This is another step that is a part of a bigger design change. Last... read more

Maciej Serafinowicz
4 minutes
Apr 15, 2020

Pros and Cons of Working Remotely: A LiveChat Case Study

Two weeks have passed since the LiveChat, ChatBot, and HelpDesk team began to work remotely. It’s a completely new experience for us because, until recently, we only worked in the office. We strongly believe in teamwork and like all the random conversations that happen in our... read more

Olga Rogacka
10 minutes
Mar 25, 2020

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We Are Ready to Support You

These are not easy times for many businesses. If your company is affected by these extraordinary circumstances, LiveChat wants to support you as much as possible. When online communication is taking the lead, we will do our best to help you stay connected with your customers, no... read more

Olga Rogacka
2 minutes
Mar 14, 2020

LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel

In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more

Aneta Szotek
5 minutes
Jan 29, 2020

LiveChat for Managers: What’s New in Reports?

As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are still there, we just wanted to make it easier for you to find a specific type of information. For example, in... read more

Alicja Pawliczak
4 minutes
Dec 12, 2019

LiveChat for Managers: Features You Simply Can’t Miss

Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more

Olga Rogacka
5 minutes
Jul 29, 2019

LiveChat for Managers: Plan your Team’s Work with These Features

Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They probably do, since chatting is easy. But with your help, it can be more efficient, and lead to better support and... read more

Olga Rogacka
6 minutes
Apr 29, 2019

LiveChat for Managers: Adding LiveChat to Your Website and First Steps After

It doesn't matter if your customer service team consists of 2 or 22 people – you can always try something new to make their work more efficient. To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Blog posts in this series are dedicated to... read more

Olga Rogacka
5 minutes
Apr 24, 2019 Becomes LiveChat – All You Should Know

The story of is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based on the bold idea of creating a platform that, thanks to its API, enables users to customize the tool to their preferences and needs (even the most specific... read more

Patrycja Bilinska
5 minutes
Apr 10, 2019

What You Can Get by Adding LiveChat to Multiple Websites

Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more

Jacob Firuta
6 minutes
Oct 15, 2015