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Jacquelyn Dunham

Jacquelyn Dunham

Content Marketing Specialist

My articles

Customer Service Problem Solving: 10 Steps, Skills and Examples

Customer service problem solving is the process of understanding a customer's problem, investigating its cause, choosing an appropriate solution, and confirming the outcome. It combines product knowledge, empathy, critical thinking, ownership, and effective escalation. The goal... read more

15 minutes
Mar 28, 2023

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