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Recent articles
Sell19 min read | Jan 09 | Aleksandra Tadrzak
How to Deliver Excellent Customer Service in Retail
By understanding shoppers' different needs and tailoring your customer service approach accordingly, you can create a more positive and memorable shopping experience for... read more
Support7 min read | Jan 02 | Ola Górska
The 6 Best Knowledge Base Software Platforms for 2025
Knowledge is power. But it is only as powerful as it is shared or withheld. This is why it is important for companies to have knowledge management solutions in place so... read more
Sell12 min read | Jan 02 | Jon Tucker
How To Predict Cart Abandons and Save Them With Live Chat
Cart and checkout abandons are the biggest cause of lost revenue for any ecommerce store. Depending on your industry and the time period you review, you’ll see an average... read more
Support16 min read | Jan 02 | Paweł Hałabuda and Natalia Misiukiewicz
What Is Good Customer Service (For Job Applicants and Beyond)?
Do you know how many consumers would pay a higher price for good customer service? In fact, studies show that 86% of customers are willing to pay more for a better... read more
Connect12 min read | Dec 20 | Natalia Misiukiewicz
Top Facebook Chat Plugin Alternatives for Your Business
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many,... read more
Connect16 min read | Dec 13 | Natalia Misiukiewicz
What Is Live Chat? Benefits and Essential Features for Your Business
We all know that customers want quick, easy, and personal ways to connect with businesses. That’s where live chat comes in — a powerful tool that lets businesses meet... read more
Support13 min read | Dec 13 | Wojciech Pollok
Effective Support Queue Management Tips
It's Christmas. Your significant other asked you to buy new Christmas tree ornaments and other decorations for the upcoming holidays. So you drive to the shop, pick up... read more
Grow12 min read | Dec 10 | Paweł Hałabuda
Top 5 Best Shopify Bots to Enhance Your Online Store Performance
In ecommerce, staying ahead of the competition often hinges on delivering a seamless and engaging customer experience. One of the most effective ways to achieve this is... read more
Support12 min read | Dec 09 | Jacquelyn Dunham
Best Practices for Maximizing Customer Service Productivity
Have you ever had a frustrating experience trying to get customer support? Maybe you were on hold for hours or passed around from agent to agent without a solution. It's... read more