Business Communication Explained - Success by LiveChat®

Sell3 min read | Jul 02 | Jacob Firuta

How to Optimize Your Call to Action to Get More Chats

Sometimes the slightest change on your website can make a huge difference. For example, if visitors are reluctant to start a chat with you, they may simply need a little... read more

Sell5 min read | Feb 21 | Jacob Firuta

How to Write a Product Review

Writing a product review for something you're trying to market is a proven way of getting new leads. However, with thousands of them popping up on the web every day, how... read more

Support4 min read | Feb 14 | Jacob Firuta

7 Ways to Properly Handle a Support Ticket

Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch... read more

Connect5 min read | Sep 14 | Jacob Firuta

Gaining Election Votes Through a Social Media Campaign

With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more

Support7 min read | Aug 21 | Blazej Szperlinski

Customer service styles: official or casual?

Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities... read more

Connect7 min read | Jul 26 | Blazej Szperlinski

Customer Experience: Influencers and Strategies

A good customer experience can increase the length and value of any buyer-vendor relationship. In a marketplace, where every product has a better or cheaper substitute,... read more

Connect6 min read | Jul 12 | Jacob Firuta

How to Create an Interest Graph

There is one resource that always plays a role in modern businesses, a key element that often remains elusive and hard to come by. Information, the missing puzzle piece... read more

Connect5 min read | Jun 20 | Jacob Firuta

How to Make a Successful Follow Up

First impressions, as important as they are, don't always net you a lead or a sale. Nurturing your leads is as important as acquiring them. To make successful attempts at... read more

Support6 min read | Jun 06 | Jacob Firuta

How to Hire and Manage Outstanding Customer Service

In order to thrive in today's volatile economy, it's imperative to manage customer service departments with care and finesse. Tony D'Amato, portrayed by Al Pacino in "Any... read more

Support5 min read | May 07 | Blazej Szperlinski

Gamification: Level Up Your Customer Service

Gamification: the use of features and concepts (e.g. points, levels, leaderboards) from games in non-game environments, such as websites and applications, in order to... read more

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