Start your own LiveChat® journey with a free trial today and enjoy seamless communication with customers.
Free 14-day trial AI-driven features No credit card required
Trusted by 35,000+ companies worldwide
Add the LiveChat® widget to your website and chat with your online customers in real time. Solve their problems, guide them to the checkout, and close more sales!
Promote products that define excellent customer service. Monetize your audience by simply sharing a link.
Integrate LiveChat® with tools you already use or add new ones to provide even faster and more accurate service. Chat with your customers, send their details to your CRM, manage their orders and accept their payments – all that without leaving the interface!
Browse Marketplace
We are designing our applications with you in mind. You won’t have to spend ages on learning how to use LiveChat®. Our apps are clean, clutter-free and easy to pick up.
Directing the phone traffic to the website and to LiveChat® helped GreenState tremendously in being able to serve all our member contacts.
Sierra Woodall, Member Assistance Center Supervisor
The chat you just clicked was set up by someone with a specific problem to solve. Yours will be different, and so will the setup.
If you’re running things alone or with one or two other people, the win is usually coverage. A small business can answer at 9pm from a phone without paying for a night shift. Retail tends to use it for the questions that stop a purchase, like whether a size is actually in stock at the store down the road. Hotels get most of the value before arrival, when a guest wants to confirm parking or a late check-in and would otherwise just book the hotel that’s easier to reach.
Online, the same questions show up in cart data instead. Ecommerce stores lose orders at checkout to sizing and delivery questions nobody was around to answer.
Some businesses care less about speed and more about knowing who they’re talking to. A real estate agent can see which listing a visitor is looking at before saying hello. Insurance teams tend to use chat after a form is submitted, when the follow-up questions are about documents rather than the claim. In healthcare it usually stays on logistics: booking, rescheduling, what to bring.
Then there are teams where chat replaces a slower channel outright. Software support teams pull threads out of email once they’ve gone back and forth four times. Agencies run it on behalf of clients, which is how a fair number of people end up on this page in the first place.
Different industries, same job. It’s customer service software that works while the customer is still on the page, instead of two days later in their inbox.
The chat window you clicked looked the way that company wanted it to look. Color, position, whether it greets people or waits to be clicked: that’s all configurable, which is why two LiveChat widgets on two different sites can feel like two different products.
If a message appeared before you clicked anything, that wasn’t a person spotting you. Proactive messages fire on rules, like time spent on a page or the value of a cart.
The website widget is also only one way in. The same inbox can take messages from WhatsApp, Facebook Messenger and Apple Messages for Business, so a customer who lives on their phone never has to open your site at all.
What you can’t see from the outside is the reporting. Chat reports are where most teams find out their real problem is Tuesday afternoons, not their response time.
No. You were chatting with whoever runs the website you were on. LiveChat is the software their team uses to run that window. We’re not part of that conversation, and we can’t help with an order or an account you hold with them.
Yes, on paid plans. It’s on by default and comes off in the widget settings, so the chat window on your site can carry your branding instead of ours.
On our servers. If your customers are in the EU and that matters for your compliance work, there’s a data center in Europe. Security covers encryption, access controls, and the certifications we hold.
Yes. Chats route to groups, transfer between people, and get picked up by whoever is free. Team management covers roles, permissions, and who can see which conversations.
A chatbot answers on its own, from rules or a model. LiveChat puts a person in the window. Most teams end up running both, with the bot taking repeat questions and handing anything unusual to whoever is on shift.
There’s a free trial that doesn’t ask for a card, and paid plans after it. Plans and pricing has the current numbers and what’s in each one.
No. You paste a snippet into your site’s template, or install a plugin if your platform has one. Teams that want chat to do more than sit in the corner use the chat API to pass order data into the conversation or start chats from their own app.
The widget stops offering a live conversation and takes a message instead, so a visitor at 2am doesn’t hit a dead end. You set the hours it shows as available through agent availability.
Installing the widget takes minutes. Making it useful takes longer, and mostly because of decisions rather than technical work: which pages it appears on, what the greeting says, who is on shift. Chat tools covers what you’ll be configuring.
Chat earns its place wherever a question stops someone from buying or booking, which covers more ground than people expect. Startups use it to talk to early users while the product is still moving. Restaurants take bookings and answer allergy questions. Law firms screen inquiries before they reach a fee earner. Logistics teams answer where a shipment is. Subscription businesses handle upgrades, downgrades, and the cancellation that turns into a save.
Any time you need help, you can count on our Support Heroes.
They are strong, they are fast, and they will help you - no matter the time!
Free 14-day trial AI-driven features No credit card required
