Customer engagement

Every conversation is an opportunity to make a sale. Discover how LiveChat helps you get more chats.

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Engage with your customers with LiveChat

Rich greetings

Engage customers with interactive greetings

Share announcements, introduce new products, and get more interactions with the customers who mean the most to your business.

Interact with specific visitors, based on their profile and behavior, and send them personalized greetings with relevant information.

Automatic greetings in LiveChat

Quick replies

Ask quick questions and engage your customers with clickable, ready-made answers.

Manual greetings in LiveChat

Cards

Mix and match text, images, and buttons. Set up interactive greetings to sell, schedule meetings, and lead customers around your website. Introduce new features and products with buttons that take visitors straight to the right place.

Messaging mode

More flexibility for you and your customers

Use Messaging Mode to allow for asynchronous conversations – customers can leave messages anytime, you can reconnect when convenient. Build lasting connections with customers.

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Eye-catchers

Grab your visitors’ attention

Have an exciting offer? Want to let everyone know you offer live chat support? With eye-catchers, the chat widget will stand out on your website.

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120+ ready to use images

Choose an eye-catcher from our gallery.

Upload your own

Create a unique eye-catcher that matches your brand.

Keep it moving

Your eye-catcher can be animated with GIFs.

Chat buttons

Let your customers decide

Buttons work great for pages where visitors will often ask for help, like in your help center.

LiveChat chat button

Start engaging customers on your website

Free 14-day trial Team plan features No credit card required

URL rules

Connect customers with your team members

Route chats to groups

When visitors start a chat, connect them with the right team based on where they are on your website.

Customize the chat widget

Add an eye-catcher on your pricing page but not in your help center. Your chat widget can look different on every single page.

Add live chat where you need it

Want more sales chats and fewer support chats? You decide on what pages the chat widget is displayed.

Ticket form

Get messages after hours

When you log off, the chat widget on your website is replaced with a ticket form. Visitors can reach out around the clock and you can handle the ticket when it’s convenient for you.

Learn more about tickets
Ticket form within the Chat Widget Ticket form within the Chat Widget

Chat routing

Handle all chats with ease

Chats can be automatically routed to agents or selected manually from the queue. LiveChat makes sure that you don’t miss out on any conversations.

Automatic routing

Automatic chat routing

Each new chat goes to the first available agent. When all agents have one chat each, the next round is distributed.

Manual routing

Manual chat routing

All agents receive a notification when a visitor wants to start a chat. Agents then can select the unassigned chat from the queue.

Chat routing in LiveChat

Chat history

Reduce repeated questions

Your customers can pick up a chat where they last left off or reread a conversation anytime they need. It saves time as they don’t need to ask again about something you’ve already answered.

Chat transcripts

Save important conversations

Both you and your customers can keep a chat for future reference by requesting a transcript by email.

Chat transcript visualization

Discover more features

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Our customer image
A person who chats with us is 11x more likely to convert than an average website visitor.

Syed Balkhi, Co-Founder and CEO at OptinMonster

30000+ customers can't be wrong

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Start using LiveChat now!

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